20 meilleures offres (customer success manager, montsoult, a8) (à pourvoir)

Customer Success Manager W/M/X
Whoz —Paris (75)
- Télétravail partiel
- Master
- Commerce
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Citron® —Suresnes (92)
- Télétravail partiel
- Service client
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Customer Success Manager
Training Orchestra —Paris (75)
- Télétravail partiel
- Anglais
- Négociation
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Manager d'Equipe Service Client Opérationnel (F-H-X)
Bureau Veritas —Cergy (95)
- De 45 000 € à 50 000 € par an
- Télétravail partiel
- Expérience en gestion d'équipe
- Service client
- Gestion d'équipe
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Customer Success Manager H/F
La Fraise.pro —Paris (75)
- De 40 000 € à 70 000 € par an
- Temps plein
- Vente
- Service client
- Sens de l'organisation
- Réductions tarifaires
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Strategic Partnerships Manager - Bank & Fintech - CDI - Paris
Papernest —Paris (75)
- Télétravail partiel
- Anglais
- Commerce
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Customer Success Manager BtoB | NEOCORNER H/F
NEOCORNER GROUPE —Asnières-sur-Seine (92)
- De 35 000 € à 40 000 € par an
- Service client
- Master
- Niveau Licence
- Prise en charge du transport quotidien
- Travail à domicile occasionnel
Postuler rapidement
il y a 3 jours
Product Manager - AI Features Squad - CDI - Paris
Orus —Paris (75)
- Télétravail partiel
- Gestion de produit
Consultant expérimenté / Manager Digital marketing, Customer Experience & Sales transformation (H/F)
BearingPoint France —Courbevoie (92)
- Télétravail partiel
- Ingénierie
- Master
- Commerce
Senior Customer Success Manager
Kyriba —La Défense (92)
- De 74 320 € à 93 940 € par an
- Temps plein
- Anglais
- Compétences en communication
- Négociation
Customer Success Manager - Payment services (H/F)
Market Pay —Paris (75)
- De 55 000 € à 60 000 € par an
- Télétravail partiel
- Anglais
- Master
- Commerce
Customer Success Manager H/F
SAS LOADZ —Paris (75)
- De 35 000 € à 45 000 € par an
- Télétravail partiel
- Service client
- Master
- Bureautique
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Consultant Manager en Transaction Services - F/H
BDO France —Paris (75)
- De 70 400 € à 82 500 € par an
- Télétravail partiel
- Service client
- Ingénierie
- Anglais
Senior Customer Success Manager
Seyna —Paris (75)
- De 45 000 € à 70 000 € par an
- Temps plein
- Télétravail partiel
- Service client
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Consultant expérimenté / Manager Innovation et Designer de services (H/F)
BearingPoint France —Courbevoie (92)
- Télétravail partiel
- Ingénierie
- Anglais
- Master
Consultant expérimenté / Manager Public & Health Services (H/F)
BearingPoint France —Courbevoie (92)
- Télétravail partiel
- Ingénierie
- Finance
- Master
Customer Success Manager (F/H)
SVP —Bois-Colombes (92)
- Temps plein
- Service client
- En présentiel
- Intelligence artificielle
Customer Success Manager – French Market
fonio —Paris (75)
- De 60 000 € à 80 000 € par an
- Temps plein
- Anglais
Postuler rapidement
il y a 3 jours
Customer Success Manager, Team Leader - France M/F/D
AB Tasty —Paris (75)
- Temps plein
- Télétravail partiel
- Intelligence artificielle
- Leadership
Postuler rapidement
Senior Customer Success Manager
Algolia —Paris (75)
- De 80 000 € à 111 000 € par an
- Anglais
- Compétences en communication

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Customer Success Manager W/M/X

Whoz
Paris (75)

Soumettre votre candidature

Détails de l'emploi

Qualifications

Français
Master
B2B
SaaS
Commerce

Description complète du poste

About our company

Whoz provides AI-driven talent and project management solutions that empower their clients to boost performance and optimize talent utilization and retention.Through its SaaS solution, Whoz allows its clients to have a real-time overview of their available talent pool to match the most appropriate talent with the specific needs of projects and/or clients, while also taking into account the talent’s skills and development preferences.Founded in 2016, we are a rapidly growing B2B SaaS scale-up that has recently completed a Series A funding round of €30 million, led by a US top-tier investor.Our team is passionate, driven, and dedicated to delivering exceptional value to our clients.

Your role

As a Customer Success Manager at Whoz in the dedicated Customer Success team, part of the team Customer Success & Delivery Circle, you will play a key role in ensuring the satisfaction and success of our clients by helping them make the most of our platform. You will be the primary point of contact, guiding clients through solution adoption, optimizing their practices, and ensuring they extract maximum value from our product.Your mission will be to build strong relationships with our clients, support them throughout their journey, and act as a key connector between their needs and our product's capabilities, all while working in a collaborative and dynamic environment.

Responsibilities

Process Optimization : Standardize and improve Customer Success processes for large-scale clients.
Client Relationship Management : Maintain and develop strong, long-lasting relationships with strategic clients, ensuring their needs are efficiently met.
Performance Monitoring & Data Analytics : create dashboards and use analytical tools to track key performance indicators (KPIs) such as Monthly Active Users, generating actionable insights to optimize customer outcomes.
Dashboard & Data Reporting : Generate business performance reports for our client and share data-driven insights to help them make informed decisions and refine their strategies.
Data Analysis for Solution Adoption : Identify trends in solution adoption through data analysis and develop strategies to boost engagement and maximize platform usage.
Escalation Management : Handle client escalations and collaborate with internal teams to resolve issues swiftly and effectively. When necessary, engage the Deploy and Support team to take appropriate action.
Feedback Integration : Collect and analyze customer feedback to help drive product improvements and adjust our offerings accordingly. Interact on the day to day basis with the head of CS and participate to the CS strategy definition.

Required Qualifications and Skills

A minimum of 5 years of experience in a Customer Success role with expertise in the SaaS B2B industry.

Master's degree from a business school or an engineering school.

Strong knowledge of SaaS products.Deep understanding of Professional Service companies, especially the staffing process.

Excellent consultative skills, with a proven ability to build trust and drive business value for customers at all organizational levels.

Experience in data analysis and performance tracking tools to evaluate customer outcomes.

Ability to lead effective discussions at the C-level and skillfully manage objections.

Strong communication skills, with a capacity to handle complex issues and facilitate difficult conversations.

Why Join Whoz ?

Being part of Whoz adventure means :

Put your skills and experience into an ambitious project
Integrating a caring and supportive work’s environment conducive to personal and professional development and where the key words are Trust, Engagement, Ambition & Mastery (TEAM)
Be part of a work team where every voice count and everyone is an actor in the success of the group.

Recruitment Process

Initial discussion with our Team Talent Acquisition
Meeting with our Lead Manager CS
Meeting with our Head of CDS
Final interview with our CEO

Welcome on board !

At Whoz, diversity and inclusion are fundamental pillars. We believe that the richness of experiences and perspectives contributes to our collective success. All our positions are therefore open to individuals with disabilities or those considered as such under Article L5212-13 of the French Labor Code.

Soumettre votre candidature

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Je souhaite recevoir la dernière alerte Emploi pour les postes de ce type : customer success manager (montsoult, a8)

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