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Digital Customer Success (Internship)

Ezus
Paris (75)

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Détails de l'emploi

Stage

Qualifications

Français
Anglais
Master
HubSpot

Description complète du poste

Ezus is hiring!

About

Our mission is to help personalised travel agencies take off in the digital age

For travel agencies selling tailor-made trips, Ezus is the software that simplifies and automates travel planning, budgeting, document and supplier management.

Today, Ezus equips over 550 Agencies in 75 countries to get their business and brand off the ground thanks to its responsiveness and impressive, modern bespoke travel documents.

Our ambition is to become the best solution for producing, selling and managing leisure and incentive travel anywhere in the world.

Job Description

At Ezus, we're building a scalable Customer Success model for hundreds of travel agencies. Your mission will be to help us design it.

To do that, you'll first spend time with customers, understand what drives adoption and retention, and then transform those learnings into automated journeys, programs and playbooks that scale.

This end-of-studies internship is designed as a long-term opportunity: you'll start by learning Customer Success fundamentals on the ground, before progressively taking ownership of scalable programs and automation initiatives. If things go well, the ambition is to grow the role together beyond the internship.

Your missions

Phase 1 — Learn from customers (first 4-6 months)

Own the onboarding of new clients and ensure their activation on the platform
Manage a portfolio of Small and Low-Touch accounts: usage tracking, satisfaction, renewals
Identify recurring friction points and critical moments in the customer journey
Contribute to documentation: Help Center, guides, educational content

Phase 2 — Build for scale (as you grow) ️

Design automated customer journeys (onboarding, adoption, retention, expansion) grounded in what you've learned on the ground
Build and run segmented communication campaigns based on customer behavior and usage
Host webinars and create educational content to accelerate product adoption
Define and monitor customer health signals to prioritize high-impact actions
Structure playbooks so that best practices scale across the team

This is a newly created role and a unique opportunity for an end-of-studies intern to help shape how Customer Success scales at Ezus. Nothing is fully built yet. You'll have the opportunity to shape how Customer Success scales at Ezus and leave a lasting impact on the way we support our customers.

Preferred Experience

A first experience or strong interest in Customer Success, Growth, or Ops in B2B SaaS
You enjoy talking to clients as much as building processes — both energize you
Analytical and organized: you drive by KPIs, not intuition
Comfortable with modern tools, you're excited by AI, automation and modern SaaS tools, even if you're still learning (HubSpot, Intercom, Notion, n8n, Make, ChatGPT, Claude…)
Fluent in French and English, written and spoken, an additional language is a plus

What sets you apart ✨

Builder mindset: you create, test, iterate
Natural ownership and autonomy
You want to build something that lasts, not just execute tasks

What you'll find at Ezus

Competitive compensation based on your profile and experience
Meal vouchers through Swile ️
50% reimbursement of your public transportation pass
Coffee, tea and fresh fruit available every day
Monthly team events and afterworks
A centrally located office in the Poissonnière district, Paris 10

And above all:

A profitable, fast-growing startup (+80-100% y/y), self-funded (bootstrap).
Central and friendly working environment in Poissonnière (Paris 10th arrondissement).
Committed co-founders and an empowering entrepreneurial culture.
An industry undergoing digital transformation with exciting challenges.
A close-knit, passionate, and caring team .

Recruitment Process

Online qualification interview with Lio (Executive Assistant - 30min)

Case-study (60-90 min)

Online manager interview with Carolina (Team Lead CS - 45 min)

Final in-person interview with the Ops team & Charles (CEO & co-founder - 90 min)

Additional Information

Contract Type: Internship (Between 6 and 6 months)
Location: Paris
Education Level: Master's Degree
Occasional remote authorized

Soumettre votre candidature

Affinez votre recherche

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Je souhaite recevoir la dernière alerte Emploi pour les postes de ce type : program assistant (paris, a8)

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