At Ezus, we're building a scalable Customer Success model for hundreds of travel agencies. Your mission will be to help us design it.
To do that, you'll first spend time with customers, understand what drives adoption and retention, and then transform those learnings into automated journeys, programs and playbooks that scale.
This end-of-studies internship is designed as a long-term opportunity: you'll start by learning Customer Success fundamentals on the ground, before progressively taking ownership of scalable programs and automation initiatives. If things go well, the ambition is to grow the role together beyond the internship.
Phase 1 — Learn from customers (first 4-6 months)
Own the onboarding of new clients and ensure their activation on the platform
Manage a portfolio of Small and Low-Touch accounts: usage tracking, satisfaction, renewals
Identify recurring friction points and critical moments in the customer journey
Contribute to documentation: Help Center, guides, educational content
Phase 2 — Build for scale (as you grow) ️
Design automated customer journeys (onboarding, adoption, retention, expansion) grounded in what you've learned on the ground
Build and run segmented communication campaigns based on customer behavior and usage
Host webinars and create educational content to accelerate product adoption
Define and monitor customer health signals to prioritize high-impact actions
Structure playbooks so that best practices scale across the team
This is a newly created role and a unique opportunity for an end-of-studies intern to help shape how Customer Success scales at Ezus. Nothing is fully built yet. You'll have the opportunity to shape how Customer Success scales at Ezus and leave a lasting impact on the way we support our customers.
