JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
Languages:
Fluent in French and English (written and verbal), with the ability to communicate effectively with internal stakeholders and external partners.
Key Responsibilities:
Provide consistent, welcoming, professional hosting experience per EMEA standards
Anticipate guest needs and personalize interactions when appropriate
Recognize VIPs and returning visitors; ensure tailored service delivery
Handle complaints or service recovery situations professionally and escalate when required
Guide guests through visitor management sign-in process using dedicated tools
Contact hosts in a timely manner
Keep guests informed and reassured of collection times
Maintain show-ready reception desk
Maintain clean, clear waiting areas per SLAs
Organize and maintain cloakroom and back office
Monitor adherence to building access protocols, issue temporary badges and manage access permissions
Support emergency procedures (evacuation guidance, incident reporting)
Receive and notify the Mail Center and relevant stakeholders of incoming mail and deliveries
Provide operational support to Mail Center activities during peak times
Log incoming mail and packages in the ticketing system, ensuring accuracy and traceability.
Handle Guest Services tickets, ensuring timely resolution and follow-up
Monitor and log deliveries, badge issuance/returns, and inventory levels to ensure accuracy and compliance.
Service Standards
Adhere to REWS EMEA professional attire standards at all times
Comply with the client Corporate Security and Safety policies
Foster a welcoming, comfortable, and inclusive environment for all guests
Demonstrate flexibility by supporting stretch assignments, including administrative tasks, reception engagement initiatives, and Meetings & Events support.
Skills and Experience
3 years of experience at a reception or in the hospitality industry
Fluent written and spoken French and English
Excellent communication skills and a proactive approach to work
Excellent organisational and time-management skills
Client Focus & Relationship Management
Goal-oriented – able to focus on meeting all performance targets
Ability to multitask and implacable attention to details
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
