JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
Position Overview
We are seeking a dynamic Facilities Coordinator to serve as the primary liaison for facility operations, tenant relations, and workplace management. This role combines property management expertise with exceptional customer service to ensure seamless facility operations while representing JLL and our clients with professionalism and excellence in the local business community.
Key Responsibilities
Property & Tenant Management
Act as primary point of contact for all tenant inquiries, requests, and escalations
Build and maintain strong relationships with tenants and landlords where applicable
Ensure compliance with lease terms and legal requirements across the portfolio
Coordinate service visits with property management representatives and approved vendors
Drive high standards and consistency in lease requirement management
Monitor tenant satisfaction and proactively address concerns
Workplace Operations
Provide exceptional hospitality and support for guests, visitors, and employees
Resolve facility-related issues including janitorial services, conference room management, workstation support, and interior/exterior furnishings and equipment
Coordinate and schedule maintenance activities to meet defined Service Level Agreements (SLAs)
Collaborate with internal departments (IT, Security, Kitchen, Real Estate) to ensure high-quality project completion
Ensure facility compliance with local building, health, safety, and fire codes
Develop and implement operational procedures and standard operating practices
Identify and present monthly cost-saving opportunities and operational improvements
Vendor & Contract Management
Manage facility contracts as the client's designated managing agent
Coordinate vendor discussions regarding goal setting, performance criteria, and reviews
Maintain strong relationships with suppliers and service providers
Monitor service delivery quality and contractor performance
Administrative & Event Support
Coordinate special events for clients and JLL initiatives
Handle mail services including pickup, delivery, postage preparation, and courier coordination
Support various administrative tasks to ensure smooth daily operations
Assist with workplace technology integration and facility improvements
Client Relations & Business Development
Represent JLL and clients professionally in the local and regional business community
Promote JLL's reputation and capabilities to prospective tenants and clients
Lead efforts to monitor and enhance customer satisfaction
Serve as brand ambassador for facility management excellence
Experience & Education
Minimum 2 years of experience in facilities management, property management, or related field
Demonstrated experience in customer service and relationship management
Background in vendor management and contract coordination preferred
Technical Skills
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
Experience with facility management systems and technologies
Interest in continuous improvement and emerging workplace technologies
Core Competencies
Excellent interpersonal, communication, and organizational abilities
Outstanding customer service orientation with problem-solving mindset
Strong multitasking capabilities with ability to work independently
Professional demeanor with excellent written and verbal communication skills
Ability to work effectively both independently and as part of a remote team
Self-motivated with capability to work without direct supervision
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
