20 meilleures offres (front desk, paris, a8) (à pourvoir)

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H/F Senior Consultant / Manager – Analyste Quantitatif Front Office
Capteo —Paris (75)
- De 60 000 € à 120 000 € par an
- Temps plein
- Service client
- Ingénierie
- Anglais

Je souhaite recevoir la dernière alerte Emploi pour les postes de ce type : front desk (paris, a8)

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Relationship Manager H/F

Amundi -
Paris (75)

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Détails de l'emploi

Qualifications

Jira
Microsoft Powerpoint
Microsoft Word
Français
Gestion d'actifs
Anglais
Microsoft Office
Master
Confluence

Description complète du poste

Description du poste

Your mission

Client Trusted Advisor

Establish and maintain a relationship of trust with customer C-levels
Visit clients regularly, spending at least 30% of your time onsite
Complete understanding of the client’s strategic objectives, and mapping them to the Amundi product & services

Client Success and Satisfaction
Building and updating the Client Success Plan (CSP) enabling to reach Client Strategic outcomes in collaboration with the CSM in charge of the account. The CSP orchestrates work from the other Amundi Technology teams (Product, R&D, Client Service, PS) and Amundi AM business lines (MO, Data, Dealing Desk)
Co-animating the Client Success team with the CSM, creating a culture in which people want to do their best and feel an urgent need to improve process and delivery for clients
Monitoring Client Satisfaction
First level of Client escalation (after CSM) for the follow-up of customer requests and tickets.
Claims: driving discussions with Clients (error notes produced by Client Services team)

Commercial expansion (upselling)

Build sales strategy for each account. You are owning the commercial development, and the achievement of commercial objectives, in line with the development plan.
Assessing Client political map (sponsors/detractors…)
Accountable for extended analysis of customer requests, proposing appropriate solutions with the help of Products and business lines, with a view to continuous improvement.
Keeping your pipeline of opportunities up to date in AMT CRM
Driving your Change Requests through the different gates with Product, R&D, PS and Business Lines.
Committed ahead of contract signature:
o contributes to presales process (TOM definition, RFI/RFP answering)
o leading the IT & Operational SLA discussions to ensure client satisfaction after go live

Governance & communication
Co-leading the Customer Success internal team weekly meetings to update CSP with CSM
Co leading the regular account review with CS/RM sponsor & steering committees with client with the CSM (monthly or quarterly depending on client)
Leading the Client Service Review semiannual ensuring the timely production and reporting of KPIs with the teams concerned, and the financial implications.
Organizing the Broker selection committees with Amundi Intermediation
Organizing the Client Executive yearly meeting, with Client senior management and Amundi C-level
Reporting Client strategic updates to AMT executive level

Critères de candidature
Date de prise de fonction
01/07/2026
Poste avec management
Non
Cadre / Non Cadre
Cadre
Niveau d'étude minimum
Bac + 5 / M2 et plus
Formation / Spécialisation
Relevant university degree, preference for finance, mathematics, physics, computer science, or related degrees
At least around 10 years’ business experience of which 5+ of support management experience in the delivery / support of a technology platform or at an Asset Manager or Asset Servicer
Experience within the Asset Management industry or within FinTech supporting Asset Managers
Experience in project management or participation in project-based teams, demonstrating ability to manage timelines, stakeholders, and deliverables
Knowledge of Investment value chain, Front-to-Back Office processes
Niveau d'expérience minimum
6 - 10 ans
Compétences recherchées
Client focus: Ability to understand customer needs, develop strong relationships and deliver high quality, personalized service. Ability to translate Amundi Technology's offering into value for customers.
Excellent communication and presentation skills in French & English: Ability to communicate clearly and persuasively, both in writing and orally, with customers at different hierarchical levels and internal teams.
Prior experience as part of a management team (lead role with plan, resource and issue/change responsibilities) that successfully managed a full life cycle implementation
Experience in supporting business development opportunities through proposal creation, review and presentation
Outils informatiques
Must have : Microsoft Office pack – Word, PowerPoint, ExcelNice to have : knowledge of different Alto* modules, Jira, Confluence
Langues
French native – English intermediate level minimum

Entreprise Amundi
Premier gérant d'actifs européen parmi les 10 premiers acteurs mondiaux (1), Amundi propose à ses 100 millions de clients - particuliers, institutionnels et entreprises - une gamme complète de solutions d'épargne et d'investissement en gestion active et passive, en actifs traditionnels ou réels. Cette offre est enrichie de services et d'outils technologiques qui permettent de couvrir toute la chaîne de valeur de l'épargne. Filiale du groupe Crédit Agricole, Amundi est cotée en Bourse et gère aujourd'hui près de 2 300 milliards d'euros d'encours (2). Ses six plateformes de gestion internationales (3), sa capacité de recherche financière et extra-financière, ainsi que son engagement de longue date dans l'investissement responsable en font un acteur de référence dans le paysage de la gestion d'actifs.
Les clients d'Amundi bénéficient de l'expertise et des conseils de 5 500 professionnels dans 35 pays.
Amundi, un partenaire de confiance qui agit chaque jour dans l'intérêt de ses clients et de la société.

(1) Source : IPE « Top 500 Asset Managers » publié en juin 2025 sur la base des encours sous gestion au 31/12/2024
(2) Données Amundi au 30/06/2025
(3) Paris, Londres, Dublin, Milan, Tokyo et San Antonio (via notre partenariat stratégique avec Victory Capital)

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front desk emplois - paris, a8

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Je souhaite recevoir la dernière alerte Emploi pour les postes de ce type : front desk (paris, a8)

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Entreprise Amundi

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