Toporder est une plateforme qui accompagne les commerçants dans leur digitalisation — gestion des commandes, expérience client et pilotage de leur activité, de manière simple et efficace. Fin 2024, on a rejoint myPOS, leader européen des solutions de paiement, pour proposer des solutions encore plus complètes, intégrées et performantes.
À propos du poste:
Dans le cadre de notre développement, on recherche un(e) Customer Care/Technicien Support pour accompagner nos clients, de l’installation de leur solution jusqu’à leur assistance au quotidien.
Tes missions principales:
Au sein de l’équipe Customer Service, tu es un acteur clé de la satisfaction client.
Support client & assistance technique
Répondre aux demandes clients (téléphone, mail, WhatsApp…).
Diagnostiquer et résoudre les problèmes techniques liés aux logiciels ou au matériel.
Assurer le suivi des tickets et accompagner les clients jusqu’à la résolution.
Effectuer des interventions de maintenance et de dépannage si nécessaire.
Les techniciens assurent aussi le support technique et la résolution des problèmes rencontrés par les utilisateurs.
Amélioration continue
Remonter les retours clients aux équipes produit et techniques.
Contribuer à améliorer l’expérience utilisateur et les processus internes.
Participer à garantir un haut niveau de qualité de service.
Profil recherché:
À l’aise avec les outils informatiques et logiciels
Bon sens du diagnostic technique
Excellent relationnel et sens du service
Pédagogue : tu sais expliquer simplement des outils techniques
Autonome et organisé(e)
À l’aise sur le terrain et en relation client
Tu aimes résoudre des problèmes et aider les utilisateurs
Une première expérience en support technique, installation IT, POS ou logiciel est un plus.
Pourquoi nous rejoindre ?
Une grande place à l’apprentissage en autodidacte et à l’autonomie
Une grande dose d’écoute et de bienveillance entre les collaborateurs
Une ambiance conviviale, du second degré et de la bonne humeur !
Le package & avantages:
Salaire annuel selon profil: entre 33k et 38K €
Carte TR Swile ️
Mutuelle SwissLife
Remboursement à 60% de ton abonnement TCL
Prime de transport pour ceux qui ne prennent pas les transports en commun
Prime vacances de 400€
Prime de parrainage recrutement
2 séminaires par an pour échanger et renforcer la cohésion d’équipe
Engagements:
myPOS s’engage pour l’égalité des chances et la diversité. Toutes les candidatures qualifiées seront examinées sans discrimination (âge, genre, origine, orientation, handicap, etc.).
Vos données personnelles seront traitées de manière confidentielle, conformément au RGPD. Elles ne seront utilisées que dans le cadre du processus de recrutement. Seuls les candidats retenus seront contactés.
Department
Operations - Customer Service
Locations
Ecully
Remote status
Hybrid
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CAREERS
