20 meilleures offres (customer success manager, sucy en brie (94)) (à pourvoir)

Client Service Manager
Institutional Shareholder Services —Paris (75)
- Temps plein
- Microsoft Excel
- Anglais
- Microsoft Office
Customer Success Team Lead - Responsable de l'équipe fidélisation client
Lassie —Paris (75)
- Télétravail partiel
- Expérience en gestion d'équipe
- Service client
- Anglais
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Customer Success - Lead (Responsable Succès Client)
Adzuna —Paris (75)
- De 55 000 € à 60 000 € par an
- Temps plein
- Anglais
- Master
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Eneixia —Levallois-Perret (92)
- Temps plein
- Compétences rédactionnelles
- Sens de l'organisation
- Prise en charge du transport quotidien
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Customer Service & Experience Manager (H/F)
Saxo Bank —Paris (75)
- Temps plein
- Service client
- Anglais
- Sens de l'organisation
- Opportunités de carrières
Customer Success Manager Expansion - Public sector (f/h/n)
Hublo —Paris (75)
- De 56 000 € à 60 000 € par an
- Télétravail partiel
- Service client
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il y a 3 jours
Customer Success Manager (Key Accounts) - CDI - Paris - H/F/X
Partoo —Paris (75)
- 60 000 € par an
- Service client
- Anglais
- Sens de l'organisation
Customer Success Manager H/F - Français / Anglais
Yokitup —Paris (75)
- De 35 000 € à 40 000 € par an
- Temps plein
- Service client
- Anglais
- Niveau Bac
- Prise en charge du transport quotidien
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INTESCIA GROUP - Formateur Customer Success Management / CSM (H/F) - CDI
INTESCIA GROUP —Issy-les-Moulineaux (92)
- De 45 000 € à 50 000 € par an
- Temps plein
- Télétravail partiel
- Service client
- Niveau Licence
- Compétences en communication
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Customer Service Manager H/F
Innocent drinks —Paris (75)
- Temps plein
- Anglais
- Gestion d'équipe
Team Lead Customer Success H/F
Almond —Sèvres (92)
- Télétravail partiel
- Expérience en gestion d'équipe
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Customer Success Manager Middle Market H/F
Pluxee —Paris (75)
- Temps plein
Customer Success Manager (France) M/F/Mx
Trustpair —Paris (75)
- Télétravail partiel
- Anglais
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Manager de ventes Services Personnalisés & VIC - F/H - CDI - week end 26H
Groupe Galeries Lafayette —Paris (75)
- 36 000 € par an
- Week-ends uniquement
- Télétravail partiel
- Expérience en gestion d'équipe
- Service client
- Anglais
Customer Success H/F
JD2M —Paris (75)
- 31 000 € par an
- Télétravail partiel
- Niveau Licence
- Comptabilité
- Commerce
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Guest Experience Manager - Castle Club & Lounge Exécutif – Disneyland Hotel 5* - CDI - F/H/NB
Disneyland Paris —Chessy (77)
- Microsoft Powerpoint
- Hôtellerie
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Sales Ops Manager - Customer Operations (F/H/X)
Groupe SeLoger —Paris (75)
- Temps plein
- Télétravail partiel
- Salesforce
- SQL
- Esprit d'analyse
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Customer Success Manager en santé
Lifen —Paris (75)
- De 45 000 € à 50 000 € par an
- Temps plein
- Télétravail partiel
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il y a 5 jours
CDI - Customer Success Manager - Grands Comptes H/F
Pluxee —Paris (75)
- Temps plein
- Microsoft Powerpoint
- Service client
- Salesforce
Customer Success Manager - SMB (f/h/n)
Hublo —Paris (75)
- De 45 000 € à 60 000 € par an
- Télétravail partiel
- Service client
- Salesforce
Postuler rapidement

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Client Service Manager

Institutional Shareholder Services -
Paris (75)

Soumettre votre candidature

Détails de l'emploi

Temps plein

Qualifications

Français
Microsoft Excel
Anglais
Microsoft Office
Niveau Licence

Description complète du poste

ISS STOXX is immediately seeking a Client Service Manager - French Speaking (CSM) to join its Paris team. Successful candidates will have an interest in financial operations and client service with a desire to learn more about corporate governance, must be willing to develop strong working relationships with external clients in order to guide clients to better use ISS STOXX’ products/services.

CSMs must be adaptable, eager and efficient problem solvers. Great communication skills are a must as they represent ISS STOXX to all levels of client management. Our clients span some of the world's foremost hedge funds, pension funds and other asset managers. Managing the relationships for a portfolio of clients exposes the CSM to a wide range of institution types and ensures a challenging role with daily client interactions. To succeed in the role, a CSM must learn and understand corporate governance and proxy voting services, learn about their client’s business, and bring that knowledge together to provide insight, best practices, and win-win solutions to those client organizations.

Performance is based on a combination of factors including efficient task management and client satisfaction. The CSM partners with the Sales representative to bring operational, industry, and product expertise to clients, to effectively manage the client experience. This includes serving as the client’s primary contact with the firm, offering support and expertise on corporate governance and proxy voting solutions, liaising with ISS STOXX Operations personnel to address client needs, and participating in the client renewal process.

Responsibilities:

Learn Global Proxy Voting Mechanics and grow knowledge about Industry standards
Grow client service skill set
Achieve target renewal rate through outstanding client service
Partner with ISS STOXX team members to drive operational excellence for both new and existing clients
Act as a trusted advisor for clients and their advocate within ISS STOXX
Serve as domain expert on ISS STOXX suite of proxy and corporate governance solutions
Own and manage client inquiry and issue resolution process, utilizing SalesForce.com and other internal tools
Conduct regular calls with clients (health checks, training, relationship planning and review)
Identify accounts at risk and create plans to ensure revenue and client retention
Assess client reporting needs and coordinate report delivery
Take active ownership of operational support for clients, including ballot and vote management, account maintenance, and vote report production
Identify and communicate up-sell opportunities to sales team to assist in closing new deals
Perform frequent testing of new product features
Other special projects and initiatives for the business, as needed and assigned

Qualifications:

Bachelor’s degree preferred but not essential if the candidate has relevant experience in the industry
Fluent in French and English
Experience in a client service or operations position, ideally in financial services industry
Comfortable analyzing and working with highly confidential data
Proficiency in Microsoft Office product suite, particularly Microsoft Excel
Innovative, motivated, client-oriented and commercially aware thinker with strong attention to detail
Excellent multi-tasking and prioritization skill; ability to effectively manage multiple tasks and projects simultaneously
Excellent organizational and verbal skills
Strong willingness to work in a team-oriented environment
Absolute personal and business integrity

#LI-SQ1

#CS

#ASSOCIATE

What You Can Expect from Us

Our people are the moving force behind our work. We are committed to building a culture that values diverse skills, perspectives, and experiences. If you have the skills, passion, and drive to help us bring clarity and transparency to capital markets, we want to work with you.

Together, we can grow your career in an environment that fuels creativity, drives innovation, and has real impact.

About ISS STOXX

ISS STOXX delivers world-class research, data, and technology solutions that empower capital market participants to pursue their visions with confidence. Our expertise spans indices, corporate governance, sustainability, cyber risk, and fund intelligence, giving clients the tools they need to uncover opportunities, manage risks, and navigate evolving regulations. We are made up of 4,000 professionals operating across 20 countries and serving approximately 5,000 clients, including many of the world’s leading institutional investors. Our scale and reach give us deep market knowledge, while our innovative methodologies allow us to offer our clients tailored insights that drive impact and success.

ISS STOXX Governance delivers comprehensive corporate governance research, analytics, and investor voting solutions supported by a global, high‑quality data set spanning diverse markets and topics. Our offerings equip investors with the depth and scale needed to meet evolving stewardship priorities. We provide flexible voting policy options, including fully customizable reports, backed by experienced research teams located worldwide, ensuring clients benefit from both global insight and local market expertise.

Visit our website: https://www.iss-stoxx.com/

View additional open roles: https://www.iss-stoxx.com/about/careers/

ISS STOXX is an equal employment opportunity employer and does not discriminate against any employee or applicant because of race, color, ethnicity, creed, religion, sex, age, height, weight, citizenship status, national origin, social origin, sexual orientation, gender identity or gender expression, pregnancy status, marital status, familial status, mental or physical disability, veteran status, military service or status, genetic information, or any other characteristic protected by law (referred to as “protected status”). All activities including, but not limited to, recruiting and hiring, recruitment advertising, promotions, performance appraisals, training, job assignments, compensation, demotions, transfers, terminations (including layoffs), benefits, and other terms, conditions, and privileges of employment, are and will be administered on a non-discriminatory basis, consistent with all applicable federal, state, and local requirements.

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customer success manager emplois - sucy en brie (94)

Client Service Manager

Customer Success Team Lead - Responsable de l'équipe fidélisation client

Customer Success - Lead (Responsable Succès Client)

EXPERIENCE MANAGER (H/F) CDD/CDI 35H

Customer Service & Experience Manager (H/F)

Customer Success Manager Expansion - Public sector (f/h/n)

Customer Success Manager (Key Accounts) - CDI - Paris - H/F/X

Customer Success Manager H/F - Français / Anglais

INTESCIA GROUP - Formateur Customer Success Management / CSM (H/F) - CDI

Customer Service Manager H/F

Team Lead Customer Success H/F

Customer Success Manager Middle Market H/F

Customer Success Manager (France) M/F/Mx

Manager de ventes Services Personnalisés & VIC - F/H - CDI - week end 26H

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Customer Success Manager - SMB (f/h/n)

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