Client Community Manager (Remote, Part Time – 22.5 hours a week, flexible on work pattern)
EU based
We're Terminalfour. Nice to Meet You.
We're a digital engagement and web content management platform built for higher education. For over two decades, we've helped universities and colleges get more from their websites, digital campaigns, and alumni fundraising. That work now reaches over 32,000 higher education websites and 250+ institutions worldwide.
We're the leading provider in the UK and Ireland and growing across North America. The team is fully remote, spread across Europe, North America, and Australia.
Working here
Remote work: The role is fully remote. We'll help set up your home office, laptop, monitor, desk, and so on, or you can use your own equipment under our Bring Your Own Device option.
Training: We cover the cost of AWS training and certification.
Leave: 30 days annual leave, plus flexible working hours.
Wellbeing: An Employee Assistance Programme and Wellbeing platform, available to you and your family.
The Role
We work with hundreds of universities and colleges, and many have been with us for years.
You will run our client community day to day: the Slack channel, a regular programme of webinars showing customers the features they already have, user meetups, and our user conference. You will be the person who organises all of it, and just as importantly, the person who shows up and makes it happen.
This is a hands on, doing role. You will be running the webinars yourself, booking the venues, lining up the speakers and being a daily presence in the community. It is about rallying people together and getting things done, not writing strategy decks about it. The title says Manager, but the day job is doing.
You will be the first dedicated hire in a small customer engagement team we are building, so there is real room to grow as the team takes shape. We are particularly looking for someone who has thrived in a smaller, fast moving company, where being practical, self directed and happy to just get on with things matters more than slotting into a big corporate machine.
This role will suit someone who likes being in the middle of things, bringing people together and making events happen, in a smaller company where initiative and hands on delivery matter more than process.
Key Responsibilities
Community and member engagement
Run the client Slack community day to day: welcome new members, keep the conversation moving, answer questions or route them to the right person, and make it somewhere clients want to come back to
Connect clients who are working on similar problems so they learn from each other
Be a consistent, recognisable presence so the community feels personal rather than corporate
Listen to what clients are telling us and get it back to the right people internally
Webinars and online sessions
Plan and run a regular webinar programme focused on features clients already have but may not be using
Own the full technical delivery: setting up and running sessions on our webinar platform, managing screen share and audio, troubleshooting issues live, and getting the visuals right
Line up speakers, including clients themselves, and help them prepare to present well
Handle all the logistics: scheduling, invitations, the platform, running the session live, and the follow up afterwards
Build a calendar clients can rely on, rather than one off sessions
User meetups and the user conference
Organise user meetups and our annual user conference from start to finish
Own the practical detail: venue, agenda, speakers, registration, communications, and coordination on the day
Travel to events and be on the ground to make sure they run well
Follow up after every event to keep the momentum going
Working with the rest of the business
Work closely with product, support and sales so the programme reflects what clients actually need
Make sure the feedback you gather through the community feeds back into the product
Help shape how the wider client engagement function develops and grows
Skills and Experience Required
A track record of organising events, webinars or community activity and delivering them, not just planning them
Strong organisational skills, comfortable running several things at once and keeping every detail straight
Hands on experience running webinars end to end: comfortable troubleshooting technical issues live, managing screen share, audio and platform settings without needing IT support
Experience with email marketing tools and list segmentation, and confidence using engagement or attendance data to inform follow up
A natural people person who enjoys bringing people together and builds relationships quickly
A confident communicator, both in writing and live in front of an audience, comfortable presenting or MCing a session solo
Self directed and reliable in a fully remote role, able to set your own rhythm and get on with it
Happy to travel for events, with a handful of trips a year across the UK, Ireland and occasionally further afield
Comfortable with tools like Slack, a webinar platform (e.g.. Zoom Webinar, ON24, GoToWebinar) and a CRM
Helpful, but not essential: experience in higher education or a similar sector, and a background in community management, events, customer success or customer marketing.
What We Look For
Highly organised and calm when juggling several events at once
Confident troubleshooting technical issues under pressure
Takes pride in running things well and sweats the details that make an event feel professional
Warm, approachable and genuinely interested in customers
Practical and proactive, the kind of person who spots what needs doing and does it
Commercially aware, with a clear understanding that the point of all this is to keep customers with us longer and using the product more deeply
The Practical Details
Hours: part time, 22.5 hours a week, flexible on work pattern, with a clear path to full time as the programme and the wider team grow.
Location: fully remote, EU based, with regular travel to in person events.
Reporting: to the CEO during the first phase while the customer engagement team is being built, then to the lead of that team as it forms.
At Terminalfour, we look for people who are passionate, curious, and driven to make an impact. If you enjoy solving problems, bringing people together, and working in a supportive environment, you'll feel at home here.
Our recruitment process is clear and straightforward: an application form, then for technical roles, either an online technical test or a technical interview on Zoom, followed by Zoom interviews with HR and the Hiring Team. We aim to keep you updated at every stage, and if a stage doesn't work out, you'll hear that from us directly.
If this sounds like a good fit, we'd love to meet you too.
