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Customer Success Manager - French / English speaker

CyberVadis
Paris (75)

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Détails de l'emploi

Qualifications

Français
Anglais
Microsoft Office
Gestion des risques

Description complète du poste

About the Role

As a Customer Success manager you are the primary architect of our customers' success. This is a high-visibility role where you will act as a trusted advisor to senior stakeholders, ensuring CyberVadis becomes an indispensable part of their security strategy. You will own the entire post-sales relationship—from strategic onboarding and program expansion to commercial renewals.

Your Mission

Strategic Consulting & Program Maturity

Architect Success: Guide customers in implementing and maturing their TPCRM (Third-Party Cyber Risk Management) programs throughout their lifecycle.
Business Integration: Partner with clients to ensure CyberVadis is seamlessly integrated into their internal processes and existing toolsets.
Expert Advice: Move beyond "tool training" to act as a consultant.

Relationship Orchestration & Advocacy

C-Suite Engagement: Build and maintain deep, lasting partnerships with Project Managers, Decision Makers, and Executive Sponsors.
Voice of the Customer: Act as the main point of contact, providing both proactive strategic support and reactive project management resources.
Build Advocacy: Turn customers into brand ambassadors through consistent value delivery and relationship building.

Portfolio Growth & Commercial Ownership

Strategic Planning: Develop and maintain detailed Account Plans and Customer Program Plans for your entire portfolio.
Commercial Lifecycle: Lead and successfully manage contract renewals and identify opportunities to promote/upsell additional services where they add value.
Value Realization: Ensure customers maximize the utility of the CyberVadis solution, maintaining high satisfaction and engagement levels.

Data-Driven Excellence & Operations

Operational Rigor: Carefully monitor customer operations (forecasts and delivery) to ensure all operational KPIs are met.
Performance Tracking: Use your analytical skills to monitor account health and ensure every client can see a measurable ROI.

Internal Collaboration & Continuous Improvement

Product Roadmap: Liaise between the customer and internal teams (Sales, Product, Operations) to solve challenges and provide feedback on solution development needs.
Project Leadership: Lead or support a variety of internal customer-focused projects to improve our service delivery.
Team Culture: Contribute to a positive, motivating atmosphere through peer-coaching and sharing best practices with the wider team.

Your Profile

The Experience: 5+ years in Account Management, Customer Success, or Management Consulting, ideally within a high-growth SaaS or tech environment.
The Linguist: Native or professional fluency in French and English is essential. French is a significant advantage.
The Strategist: You have a proven track record of developing complex Account Plans and navigating multi-stakeholder enterprise environments.
The Analyst: You are "data-fluent." You can translate complex datasets into compelling stories via Excel and PowerPoint.
The Tech Stack: You are comfortable with Salesforce, modern Project Management tools, and the Google/MS Office suites.
The Mindset: You are self-driven, thrive in fast-paced environments, and possess the agility to pivot as our industry evolves.

Why Join us?

International Culture: Join a truly multicultural team based in France with a global reach and a flat hierarchy.
Career Growth: As we scale, you scale. We prioritize peer-coaching and continuous professional development.
Flexibility: We value results over "seat time," offering a modern, hybrid work environment.

Equal Opportunity Statement:

We are committed to diversity and inclusivity in our hiring practices.

Soumettre votre candidature

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About the Role

Your Mission

Strategic Consulting & Program Maturity

Relationship Orchestration & Advocacy

Portfolio Growth & Commercial Ownership

Data-Driven Excellence & Operations

Internal Collaboration & Continuous Improvement

Your Profile

Why Join us?

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