Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
What You’ll Do
As a Senior Business Development Representative, you will play a key role in driving new business growth across strategic accounts in North Africa. You will focus on building pipeline, engaging senior stakeholders, and partnering closely with Account Executives to execute targeted account strategies.
Drive outbound prospecting across strategic accounts using calls, email, LinkedIn, and targeted campaigns
Identify, research, and engage key decision-makers within enterprise and mid-market organizations
Partner closely with Account Executives to execute account-based strategies and develop territories
Qualify inbound and marketing-generated leads, converting them into high-quality sales opportunities
Clearly articulate the value of Genesys Cloud and CX solutions aligned to customer challenges
Consistently generate qualified pipeline aligned with regional revenue goals
Maintain accurate activity tracking, pipeline management, and reporting in Salesforce
Meet and exceed KPIs related to meetings booked, pipeline creation, and conversion rates
What You Bring
You are a driven, curious, and results-oriented professional with a passion for building pipeline and engaging customers.
3–5 years of experience in a BDR, SDR, or Inside Sales role within SaaS, CX, cloud, or technology environments
Fluent in French (essential) and professional proficiency in English
Strong understanding of French market and business culture
Proven track record in outbound prospecting and pipeline generation
Comfortable engaging mid- to senior-level stakeholders in complex organizations
Excellent communication, organizational, and time-management skills
Experience with Salesforce, LinkedIn Sales Navigator, and modern sales engagement tools is a plus
Currently based in the France / preferably Paris
Why Genesys
Join a global leader in customer experience and cloud technology
Be part of a high-growth region with strong market potential
Competitive compensation with performance-based incentives
Clear career progression within an international sales organization
Collaborative, diverse, and inclusive team environment
#LI-MC1
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About Genesys:
Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.
Reasonable Accommodations:
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Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
