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Je souhaite recevoir la dernière alerte Emploi pour les postes de ce type : technical sales (paris, a8)

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Customer Success Specialist – Apprenticeship (Fluent in French & English)

Sage -
Paris (75)

Soumettre votre candidature

Détails de l'emploi

Avantages

Titre restaurant
Comité d’entreprise (CE)

Qualifications

Logiciels de GRC/CRM
Français
Power BI
Sage
Service client
Salesforce
Anglais
Microsoft Office
Niveau Licence
Comptabilité
Gestion de la relation client
Paie

Description complète du poste

Nom du poste à pourvoir

Customer Success Specialist – Apprenticeship (Fluent in French & English)

Description du poste

Within the Customer Success team, we are looking for a Customer Success apprentice to support retention across our customer portfolio through proactive engagement with customers and partners.

You will play a key role in preventing churn by qualifying and quantifying customer adoption, identifying early risk indicators, and collaborating with internal and external stakeholders on mitigation plans.

This role is suited to a service or relationship management profile with a desire to exceed customer expectations and rapidly develop their skills in influencing, cross-functional transformation, and partner engagement.

This is a work-study apprenticeship position, available from September 2026.

What this role will offer you

Hands-on experience in customer relationship management within a Customer Success organisation;

Direct exposure to AI tools and methods applied to customer data;

Practical mastery of tools such as CRM, Dynamics, Excel, and Power BI;

The opportunity to actively contribute to projects with strong business impact.

Profile we are looking for

Work-study degree programme (Bachelor's level or equivalent) specialising in business, customer relationship management, sales, commercial management, or similar;

Experience or strong foundations in customer service or relationship management — someone with a desire to exceed customer and partner expectations;

Target driven with the ability to be self-motivated to achieve and exceed targets under pressure;

Good command of Microsoft Office suite products and high technical aptitude to learn new systems. Initial knowledge of CRM tools (Salesforce, Dynamics) would be an advantage, working knowledge of accounting and payroll solutions highly desired;

Fluent English & French – C1 level ideal (international environment);

Keen negotiation, influencing, and problem-solving skills;

Well-organized with strong time management skills and ability to juggle multiple objectives according to prescribed procedures and processes.

Benefits

Private health insurance (mutuelle);

Meal voucher card (Ticket Restaurant);

80% reimbursement of public transport costs;

CSE (works council) benefits and offers;

Hybrid working, available under certain conditions;

Work Away: up to 10 weeks per year from 40+ countries (subject to policy and eligibility);

Sage Foundation: 5 paid volunteering days per year;

Learning & development: 5 paid Sage learning days per year to build new skills.

Responsabilités principales

What you will do:

Customer & Partner Engagement:

Respond to business partner and customer queries within agreed turnaround times through digital channels;

Build strong relationships with business partners to support effective 90-day renewal planning;

Develop and maintain strong professional relationships with customers and business partners to support satisfaction and retention;

Commercial Performance & Forecasting:

Deliver revenue and operational outcomes in line with budget expectations and performance KPIs;

Collaborate closely with Sales teams, sharing regular insight on assigned customers and identifying incremental revenue opportunities;

Provide accurate and timely monthly, quarterly, and annual forecasting, including risk and opportunity analysis;

Cross-Functional Execution:

Work across lines of business to influence outcomes, drive customer value, and support the timely resolution of escalated issues;

Support customer nurture campaigns and other business priorities as needed;

Play an integral role in supporting the company’s cloud migration strategy.

#LI-IA1

Fonction

Customer Success Office

Pays

France

Lieu

Paris;Bordeaux

Work Place type

Hybrid

Présentation de Sage

Travailler chez Sage signifie que vous soutenez des millions de petites et moyennes entreprises dans le monde entier avec une technologie qui leur permet de travailler plus rapidement et plus intelligemment. Nous tirons parti de l'avenir de l'IA, ce qui signifie que les propriétaires d'entreprise passent moins de temps à effectuer des tâches de routine, comme la saisie de factures et la génération de rapports, et qu'ils ont plus de temps pour poursuivre leurs ambitions.

Nos collègues se démarquent de par leur excellence. Parce que pour obtenir des résultats extraordinaires, nous avons besoin d'équipes extraordinaires. Cela signifie qu'il faut insuffler à Sage des personnes qui font tomber les barrières, qui innovent en permanence et qui veulent réaliser leur potentiel.
En savoir plus sur le travail chez Sage: sage.com/fr-fr/societe/carrieres/travailler-chez-sage/

Nous célébrons l'individualité et vous invitons à nous rejoindre si vous acceptez toutes les origines, identités, croyances et façons de travailler. Si vous avez besoin d'aide pour postuler, contactez-nous à l'adresse [email protected].
En savoir plus sur la diversité, l'équité et l'inclusion chez Sage: sage.com/fr-fr/societe/carrieres/diversite-egalite-et-inclusion/

Soumettre votre candidature

Affinez votre recherche

technical sales emplois - paris, a8

Customer Success Specialist – Apprenticeship (Fluent in French & English)

Technical Assistant France

Technico-Commercial Sédentaire / Inside Sales F/H

Channel Sales Support Agent

Enterprise Account Technical Lead

Customer Success Manager - Heart Failure

Sales account apprentice

Technical Success Manager

Technical Project Manager

General Accountant

Global Technical Sales Intern - French Speaking

Apprenticeship - Assistant Event Project Manager (M/F/X)

Technical Specialist in the Netherlands

Account Executive, CyberSecurity

Internship - Sales Operations & Commercial Coordination

Regional VP, Strategic New Logo

Client Portfolio Manager Assistant Intern F/M

Sales Assistant

Sales Trainer & Event Field Manager

IT Manager France

Je souhaite recevoir la dernière alerte Emploi pour les postes de ce type : technical sales (paris, a8)

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