As an Bilingual Technical Support Specialist, working directly with the Support Team Lead, you'll be a vital part of our team, ensuring smooth resolution of technical incidents and client requests. This role is perfect for tech enthusiasts dedicated to delivering exceptional customer service.
Must have strong experience with the most recent versions of Microsoft Windows, and MacOS & Linux.
Familiar with supporting iOS, iPadOS, and Android mobile devices.
Acts as a technical point of contact for all employees and assists in analyzing problems and coordinating resolutions for end users and IT teams; utilizes ticket tracking systems to document, track and monitor issues.
Escalation point for Level 1 Technical Engineers
Projects Assigned by Leads to help other teams excel.
Responsible for Ringover’s IT services.
Be available off hours for scheduled maintenance, critical update releases...
Experience with Zendesk or support ticketing system, CRMs and ATS software/webapps
Experience with integrating software and troubleshooting defects
Experience escalating to development/technical leads
Understands chain of command within a corporate structure
Experience conducting thorough research into technical defects
Understanding of API Basics such as POST and GET for research.
Overall strong technical background and project management skills are required.
Demonstrates ability to learn new software, understand technical information, and communicate it to others using clear, concise, and user-friendly language.
Understands networks, firewalls, se
Server dependencies, TCIP, subnets, and databases...
Must have professional proficiency in English and either French or Spanish (mandatory).
You are tech-savvy.
You are autonomous and you like to take initiative to learn.
You are very organized by nature and like to work with ambition.
You strive to exceed your goals.
Joining Ringover also means benefiting from advantages designed to ensure you work in the best possible conditions:
️ Your health is our priority
Premium health insurance fully covered at 100%
Moka.care: confidential access to coaches and psychologists
ClassPass: hundreds of fitness classes and gyms funded by Ringover
Get settled wherever you are
Remote work + monthly allowance and home office budget (chair + monitor) so you can be as comfortable at home as at the office
We make your commute easier
Sustainable mobility allowance up to €700/year — 50% reimbursement of public transport (Navigo pass) or fuel allowance depending on your commute method
️ Daily life at the office
Meal vouchers + company restaurant available in our offices
Your family matters too
5 paid “Sick Child” days for children up to 12 years old
You grow, we support you
Ringover Academy + internal AI training programs to keep growing with us
For us, compensation is not a taboo topic! We will discuss it very soon . We will offer the most fair compensation based on your experience.
