WFS, a member of the SATS Group, is a global air cargo logistics leader and best in class ground handling partner.
We offer services for Air Cargo, Ground Handling and specialist needs.
SATS-WFS has a strong presence across a combined network of over 215 locations and employs over 46 000 of the finest professionals all over the world.
Mission & Purpose:
The Regional Quality Assurance Manager – EMEA is responsible for the execution, consistency, and effectiveness of regional Quality programs across the EMEA network, ensuring that Quality frameworks and requirements are deployed, applied, monitored, and sustained at country level. The role provides structured country support, drives targeted interventions (including Go Team execution), and ensures robust follow-up of audits and action plans.
Through strong execution governance, structured intervention, and consistent country support, this role contributes directly to the improvement of regional quality performance indicators, audit outcomes, and the prevention of recurring operational and system failures.
Qualifications, skills and experiences:
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Bachelor’s degree in Quality, Engineering, Operations, Aviation, or a related field.
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Solid experience in Quality Management, Operations, or Audit roles, preferably within a regulated or multi‑site environment.
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Good understanding of Quality Management Systems, audits, and corrective action processes.
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Experience supporting internal and/or external audits and follow‑up of findings.
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Strong analytical and problem‑solving skills with an operational, pragmatic mindset.
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Ability to work autonomously in a regional, multicultural environment.
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Strong communication, coordination, and stakeholder management skills.
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Well‑organized, structured, and execution‑driven.
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Able to travel as required.
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Fluent in English; additional languages are an asset.
Main responsibilities:
QMS Deployment & Country Assurance
Responsible for driving the execution of the EMEA Quality Management System (QMS) deployment across all countries in the region, ensuring consistent interpretation, effective implementation, and sustainability of QMS requirements at country level.
Coordinate country-level gap analyses, support implementation plans, and perform targeted health checks to validate actual application rather than paper compliance. Support and challenge countries to ensure governance routines, documentation, audit readiness, and evidence management are robust, and that deviations or weak implementation are addressed through timely corrective actions and structured follow-up.
Regional QAP Execution & Integrated Management System Audit Support
Responsible for the execution and continuous strengthening of the regional Quality Assurance Program (QAP) across the EMEA network, ensuring audit and inspection activities are conducted consistently, effectively, and in alignment with regional priorities.
Support and, where appropriate, co-execute internal audit activities related to Quality and operational standards, particularly in countries with lower maturity, first-time audit exposure, or elevated risk profiles. Ensure that audit findings lead to robust root cause analysis, effective corrective and preventive actions, and verified closure.
Ensure that QAP audits, follow-ups, and corrective action reviews appropriately cover applicable customer-specific requirements and supplier-related quality requirements, in alignment with regional standards and governance. Support integrated management system alignment while respecting defined ownership boundaries of other system elements.
Country Support & Capability Execution
Act as a primary regional execution support layer for Country Quality Managers, providing structured support to improve consistency, capability, and effectiveness of Quality execution across the region.
Support the rollout and follow-up of Director-led capability and maturity initiatives by driving execution of agreed actions at country level. Provide targeted coaching and structured follow-up to strengthen governance, audit quality, and problem-solving discipline. Identify recurring systemic weaknesses across the network and escalate themes and risks to regional Quality leadership to enable proactive intervention.
Performance, Governance, Visibility & Leadership Reporting
Responsible for providing structured visibility and governance over regional Quality execution, enabling proactive management and informed decision-making by regional leadership.
Maintain oversight of QMS deployment status, QAP execution effectiveness, Go Team interventions, and recurring trends or systemic risks across the region. Prepare fact-based inputs for regional Quality governance, management reviews, and leadership discussions.
Ensure that regional Quality execution activities contribute directly to measurable improvements in quality performance indicators, audit outcomes, and the prevention of recurring operational and system failures, supporting overall business performance and operational stability.
Additional Functional responsibilities
Go Team – Execution and Operational Leadership:
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Responsible for executing Go Team actions assigned at EMEA level, under the governance and coordination of the designated Go Team Lead, and for ensuring that Go Team interventions are properly prepared, coordinated, executed, and followed up in line with regional expectations.
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Lead or coordinate its scope of the Go Team phase‑based deployments, applying a structured approach to diagnosis, root cause analysis, action definition, and verification of effectiveness. Ensure that local resources are appropriately mobilised and that interventions deliver measurable improvements, with lessons learned captured and fed back into regional management systems and controls to prevent re‑occurrence.
Aptitudes:
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Safety & compliance mindset
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Ownership and accountability
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Operational rigor and discipline
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Customer‑oriented thinking
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Collaboration and ability to influence
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Problem‑solving orientation
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Autonomy and prioritization
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Adaptability and resilience
