ABOUT THE ROLE:
The IT Support – France role is responsible for providing technical support to end users through ServiceNow, both remotely and on-site, ensuring the smooth operation of IT equipment, systems, and infrastructure.
This position covers incident management, retail and POS support, user access administration, and the deployment of IT infrastructure for new store openings across France.
CDI à pourvoir à partir du 13 juillet 2026
WHAT YOU’LL DO:
Core Responsibilities
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Provide technical support to end users via phone, email, and ServiceNow.
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Identify, troubleshoot, and resolve reported technical issues, ensuring ownership through to full resolution.
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Create, track, and prioritize incident tickets while meeting service level expectations and escalating complex issues when required.
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Administer user accounts and provide access management support across France.
Infrastructure & End-User Computing Support
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Install, configure, and maintain computer hardware, software, laptops, and mobile devices.
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Prepare, configure, and deploy Point-of-Sale (POS) workstations and store servers.
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Perform quality assurance checks prior to shipment to ensure infrastructure readiness and compliance before deployment.
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Manage IT asset inventory, including equipment tracking, serial number management, shipping and receiving, asset database maintenance, and hardware lifecycle management.
Retail & POS Environment
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Provide functional and technical support for the Aptos Retail POS system.
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Install and configure Aptos clients and associated peripherals, including barcode scanners, receipt and label printers, and cash drawers.
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Support payment terminals by handling configuration, troubleshooting, connectivity issues, and device pairing.
Store Deployment & Field Support
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Support new store openings across France by preparing and validating the IT environment prior to launch.
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Install and configure on-site network and IT infrastructure, including Meraki MX, MS, and MR devices, as well as basic WAN, LAN, and VLAN configurations.
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Oversee the deployment of preconfigured servers, POS systems, and payment terminals.
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Provide on-site technical support during store construction, installation, and go-live phases.
WHAT YOU’LL BRING:
Soft Skills
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Ability to work independently while collaborating effectively within a team environment.
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Strong learning agility and ability to adapt quickly to changing priorities.
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Excellent organizational skills, attention to detail, and ability to manage multiple priorities.
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Strong customer service mindset with excellent troubleshooting and end-user support skills.
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Excellent communication skills and a high level of professionalism.
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Flexibility to provide occasional weekend support when required.
Technical Skills & Experience
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Minimum of 3 years' experience in technical support and end-user assistance.
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Strong experience installing, configuring, and troubleshooting hardware, software, laptops, and mobile devices.
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Good understanding of network environments and IT infrastructure.
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Proven experience supporting Point-of-Sale (POS) systems, preferably within a retail environment.
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Strong knowledge of Windows environments (Windows 10, Windows Server 2016/2019), Microsoft 365, and email client applications.
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Experience with Active Directory administration, Macintosh environments, and SQL fundamentals is a plus.
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Fluency in both French and English is required; additional languages are an advantage.
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Valid driver's license required.
WHO WE ARE:
Headquartered in Southern California, Skechers—the Comfort Technology Company®—has spent over 30 years helping men, women, and kids everywhere look and feel good. Comfort innovation is at the core of everything we do, driving the development of stylish, high-quality products at a great value. From our diverse footwear collections to our expanding range of apparel and accessories, Skechers is a complete lifestyle brand.
Be You - Feel Welcome
Skechers recognises the importance and power of diversity within our business. We ensure that our people processes are fair, transparent and promote equality of opportunity for all employees and job applicants.
Reasonable accommodations may be made to enable individuals with disabilities or health conditions, who are otherwise qualified for the job position, to perform the essential functions as detailed above.
