Company Description
Accor Tech & Digital is the power engine of Accor technology, digital business and transformation. Our 5,000 talents are committed to deliver the best tech and digital experiences to our guests, hotels and staff across 110 countries and to shape the future of hospitality.
Accor Tech & Digital, jobs in the tech field where intelligence is above all human!
Job Description
Accor Tech & Digital is the innovation and technological transformation lab of the world leader in hospitality.
Our teams, known as Heartists®, bring together the best of hospitality with the best of tech and digital. Our ambition is to provide our customers with personalized, memorable, and sustainable experiences.
Here, we create new ways to travel within each of our 5,500 hotels, connecting closely with our 100 million clients in 110 countries.
Here, we are at the heart of an incredible playground for technological transition and the design of digital products and services for our customers and hotel teams.
Here, your scope will know no boundaries;
So join us and dare to make an impact on the world!
Here is where your greatest challenge awaits you:
The role is part of RFP & Contracting Team within Sales & Efficiency department, with the main responsibility to support Corporate KAMs (Key Account Managers) in successful Corporate Contract processing. Managing and handling the administration of the tasks related to successful Corporate RFPs finalisation, using the various tools such as Cvent, ANAIS, HRS (and other external RFP Providers), Tableau, GDS.
Your mission:
RFP Management
Support Key Account Managers to prepare, launch and complete the contracting process. This also involves contacts with hotels and external RFP providers in charge of those contracts. Support the KAMs in management of opportunities in B2B CRM tool (Cvent & ANAIS).
Knowledge & Trainings
Attend regular calls and support trainings to improve the knowledge of the tools. Seek internally and externally information to ensure the work is done efficiently and knowledge is up to date. Collect the needs from KAMs, Hotels, RFP & Contracting Team to provide them to the central team, for a future enhancement of the tools
Rate Loading
Support KAMs and with RFP loading to external tool with focus on HRS
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Export file with completed bids from Cvent
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Import hotels' bids into client's system (e.g. HRS, ReadyBid etc).
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Manual correction requested in the exported file.
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Send emails to all of the hotels to provide additional information (e.g. client decided to add/change custom questions).
GDS Loading
Process GDS Loading for the Clients:
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Cross reference the data in Client’s RLI and what is showing in ANAIS - Update the data if needed
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Complete Account Profile in the Rate Loading section with the information needed to complete the GDS loading process
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Monitor the progress and keep KAMs updated
Rate Audits
Upon receipt of SR download documents and format into a working document that can be shared with the KAM and Client
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Review each hotel for errors, blackout dates, loading issues
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If errors are present, action to have issues resolved with hotels or via the WN team
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Utilize the GDS systems to investigate issues
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Compile all notes into the working document and upload back into the SR for the KAM to share with the client
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Continue to follow up on any pending issues
Qualifications
And you?
Spoken & written French & English – essential
Excel knowledge – medium level
Detail oriented
Flexibility & adaptation capacity
Team spirit
Patience and solution oriented
Excellent organisational and administrational skills.
Knowledge of Corporate segment, and corporate contracting process will be an added value
Additional Information
Accor dares to impact:
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Accor is committed to the world around us, with a strong employer culture focused on the development of our 300,000 talents.
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We adopt a continuous improvement approach to reduce the impact of digital on the environment across all our projects.
- your career:
- We enable all our employees to manage their work-life balance and offer them the means to shape their work environment according to their preferences.
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Training and career paths are defined both individually and collectively, allowing us to grow together on a daily basis.
- Specifically, at Accor Tech & Digital:
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Remote work available several days per week from France, with flexible work options: work from home, from our offices, or even from our hotels and coworking spaces through Worklib.
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Every Wednesday afternoon, dedicate your time to deep work and personal development.
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Work in a multicultural and English-speaking environment.
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Continuous improvement & training: hackathons, exceptional technology partnerships, dedicated talent management, certifications and a dedicated learning platform.
and also,
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ALL - Heartist® Program: unforgettable stays and experiences at all Accor locations and partner venues worldwide.
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Heartist® for Good Program: commit to supporting an association of your choice from those available on our volunteering platform (1 day offered per year by the Group during your working hours).
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An Employee Social Committee (CSE) supporting the financing of your cultural and sports activities.
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Sustainable Mobility Package for the use of eco-friendly transportation or access to a company bike program in partnership with Zenride.
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Coverage of urban public transport subscriptions between home and workplace, in accordance with the rates set by French law “Loi Finance”.
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€11 meal vouchers.
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A mandatory health insurance plan funded at 50% by Accor without additional costs in case of enrollment of your dependents.
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Attractive working conditions with collaborative workspaces, restaurants, and recreational areas as well as wellness and sports facilities, on-site or through Gymlib.
Your talent and motivation are our only selection criteria.
We value the richness of diverse nationalities, personalities, and professional backgrounds.
We know how to adapt to the specific needs of our employees, including those with disabilities.
We encourage all applications, regardless of gender, so go ahead and apply!
Recruitment is all about people!
Is this mission appealing to you? Apply, and we will offer you:
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A meeting with our recruitment team to present the essential aspects of the position to you or guide you towards the role that may suit you.
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An interview with the team manager responsible for the role you are interested in.
- For some roles, you might also be required to complete an assessment (use case and motivation questionnaire.
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A final interview with our Human Resources team to discuss our Group's culture, work environment, training program, career prospects, as well as various benefits offered by the Group.
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A personalized feedback.
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