CLASQUIN is a French international transport operator.
The group operates in the Overseas sector and coordinates the transport of goods by sea, air, and land on behalf of its customers.
The company differentiates itself through its hybrid positioning, offering the proximity of committed local teams combined with the expertise of a global network and the power of its technological development: People & Technology at the heart of our strategy.
Constantly growing, through our various offices in Europe, Asia, America, and Africa, we are constantly looking for the architects of tomorrow who will chart new roads to the future, in harmony with our environmental commitment and our strong corporate culture.
Joining Clasquin means:
- Join a stimulating and caring environment, in which you will be able to flourish and develop your skills by taking on challenges on a daily basis.
- Evolve autonomously within a team and focused on excellence.
- Adhere to our values: enthusiasm, professionalism, and integrity.
Position: Experienced Service Desk Support Technician (M/F), on permanent contract, in Lyon (69).
Missions:
As part of an international transport group operating in 25 countries, we are strengthening our End User Services team. We are looking for an experienced Service Desk Support Technician to provide high-quality IT support to users in a multisite and multicultural environment.
- Provide Level 2 support for incidents and service requests.
- Diagnose, resolve or escalate complex issues within SLA.
- Support workstations, mobile devices and corporate applications.
- Collaborate with proximity support and Level 3 teams.
- Maintain and enrich the knowledge base.
- Participate in KPI tracking and service improvement initiatives.
- Support IT projects impacting end users.
- Apply and promote IT security best practices.
What we are looking for:
Technical Skills:
- Windows 10/11, Microsoft 365
- Active Directory / Entra ID
- ITSM tools (ServiceNow, EasyVista, GLPI)
- Intune, MDM, VPN, printers
- Basic networking (DNS, DHCP, TCP/IP)
- ITIL principles
Personal Qualities:
- Strong customer service orientation
- Autonomy and rigor
- Good communication skills
- Team spirit
Qualifications :
- 2–3 year degree in IT
- Minimum 5 years experience in Service Desk
- Professional English required
- International environment experience is a plus
What we offer:
- Progressive salary and follow-up of the individual path: integration, training, and skills development.
- Close-knit and attentive management in a flat structure: 94% have confidence in the management!
- Profit-sharing and profit-sharing bonuses: more than 30% of CLASQUIN's profits are redistributed to employees.
- Holiday vouchers and gift vouchers
- Work from home agreement
- Encouraging work-life balance: 90% of our employees are satisfied with the flexibility given to work.
Want to know more? Apply and take part in a tailor-made recruitment process, during which you will meet your future manager, the recruitment department, and your n+2.
Our teams make the difference be part of it and join CLASQUIN!
We're open to everyone! We believe that having a diverse and inclusive team across our global network helps us stay balanced and successful. We're all about equal opportunity and aim to bring together people with all kinds of backgrounds and experiences. If we can make your recruitment experience more comfortable, please let us know.
