DENZA is expanding its premium aftersales capability across Europe. We are looking for a skilled and customer-focused Mobile Service Engineer to deliver high-quality technical support directly to our end customers.
On-site Technical Service: Deliver professional on-site diagnostics, repairs and maintenance for DENZA vehicles, ensuring timely and accurate resolution of technical issues.
Remote Troubleshooting: Provide remote technical support and guidance using OEM diagnostic tools and remote support platforms to resolve customer issues efficiently.
Issue Escalation & Coordination: Escalate complex technical matters to Quality, R&D and Technical teams; coordinate follow-up actions to secure robust solutions.
Advanced Diagnostics & Data Analysis: Use diagnostic systems and big-data platforms to analyse fault patterns, perform predictive diagnostics and monitor case progress in real time.
Quality Feedback & Continuous Improvement: Capture and report quality-related information from field interventions; drive corrective actions and verify effectiveness of market solutions.
Customer Experience: Represent DENZA on-site with a premium service approach, maintaining clear communication, professionalism and customer reassurance at all times.
Documentation & Reporting: Complete accurate service reports, log diagnostic data and update case management systems in a timely manner.
