Help us use technology to make a big green dent in the universe!
Kraken powers some of the most innovative global developments in energy.
We’re a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone.
It’s a really exciting time in energy. Help us make a real impact on shaping a better, more sustainable future.
Kraken Customer
What we do: build the most AI-driven, innovative, forward-thinking platform for energy management. From optimizing resources to delivering cost-effective, exceptional customer experiences through advanced Customer Information Systems (CIS), billing, meter data management, CRM, and AI-driven communications, Kraken is powering the next wave of innovation in the energy industry.
Why we do it: future energy will not look like energy as we know it today. We need to not just think about our future, but build for it. Now.
As more global clients adopt our platform, the way we enable their people to learn and grow becomes a critical part of their success. We want learning experiences that are simple, scalable, human — and built for the pace of transformation our clients go through.
We’re looking for an Associate Learning Experience Lead – Client Delivery responsible for the smooth operational delivery of learning experiences and training programs to clients, partners and staff globally.
In this hybrid L&D operating model, you’ll sit within the learning experience team of the global Client Delivery organization, collaborating closely with the global Learning & Development team and local communities of subject matter experts.
You will support external client and partner learning programs to ensure engagement, progression, and successful completion of training cohorts.
You will schedule and coordinate learning programs for new joiners and existing staff within Client Delivery to ensure they receive clear, consistent, high-quality learning experiences that support their onboarding and professional development success.
As you grow, you will play a role in shaping the learner experience within our learning ecosystem - from designing client-facing guidance and localisation, to creating interactive workshops and resources, to enabling SMEs, product experts, and delivery teams to build simple-to-use learning materials using our self-authoring tools.
Operational management of training programs to ensure a seamless and well-structured experience for each cohort.
Plan, launch and report on training cohorts by structuring groups / intakes and enrolling learners on the LMS
Monitor training schedules and manage timelines and deadlines
Organize live workshops and virtual classes, and coordinate trainers’ or mentors’ for these sessions
LMS administration and management to ensure the platform operates smoothly and efficiently.
Create and configure learning plans
Enroll learners in modules, manage user accounts, and manage permissions and access rights
Track and report on platform-related technical issues
Test learning plans prior to launch
Learner monitoring and engagement that maximizes completion rates, learner engagement, and net promoter scores.
Onboard learners and facilitate cohorts (messages, reminders, announcements)
Organise progress check-ins by tracking individual and collective progress with follow-up as needed with inactive learners
Respond to pedagogical and technical questions
Internal coordination that continuously and consistently enhances the learning experience
Create and publish content that delivers engaging learning experiences.
Act as a local user for learning design, applying global frameworks and standards across all client delivery learning journeys
Design and deliver client-facing learning experiences, including onboarding sessions, process training, system walk-throughs, toolkits, and role-based resources
Collaborate with Client Delivery and local teams to ensure the client learning experience remains consistent, even when localised or adapted for regional needs
Support the digital experience by adopting and providing feedback on how content should be structured in our LMS and client environments
Manage content lifecycle, ensuring materials stay updated as products evolve and processes change
Stay informed on learning trends, new tools, and innovative delivery formats that improve the client learning experience
Technical skills
LMS administration
Training cohort management
Experience adapting global content to local needs while maintaining structure and quality
Learning data analysis
Operational management of training programs
- Proficiency with collaborative tools (Notion, Slack, Asana, etc.)
Soft skills
Strong organisational skills and attention to detail
Service mindset and learner support orientation
Collaboration with various learning roles, ie Learning Experience Designer, Instructional Designer, Learning Consultant, or similar role
Ability to work cross-functionally with product, engineering, delivery, and client teams
Excellent communication, storytelling, and visual structuring skills
Solid facilitation skills, especially in virtual and hybrid environments
Ability to simplify complex technical or operational processes into practical learning
Project management
Ability to manage multiple cohorts simultaneously
Comfortable working at pace, handling ambiguity, and iterating quickly
- Experience working in a global, fast-moving, multicultural environment
- Familiarity with Docebo or major LMS/LXP platforms
- Experience with authoring tools (Rise, Storyline, Evolve, Docebo authoring, or equivalents)
- Understanding of blended learning design, adult learning theory, and behaviour change
- Ability to design lightweight job aids, videos, quick-start guides, and process walkthroughs
- Experience supporting learning in energy, utilities, or regulated industries
If this sounds like you, then we’d love to hear from you!
PLEASE SEND YOUR CV IN ENGLISH
Kraken is a certified Great Place to Work in France, Germany, Spain, Japan, Australia, and USA. In the UK we are one of the Best Workplaces on Glassdoor with a score of 4.5. Check out our Welcome to the Jungle site (FR/EN) to learn more about our teams and culture.
Are you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential. If you have any specific accommodations or a unique preference, please contact us at [email protected] and we'll do what we can to customise your interview process for comfort and maximum magic!
Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Kraken, we're looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. We consider all applicants without regard to race, colour, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital or veteran status, disability, or any other legally protected status.
Our (i) Applicant and Candidate Privacy Notice and Artificial Intelligence (AI) Notice, (ii) Website Privacy Notice and (iii) Cookie Notice govern the collection and use of your personal data in connection with your application and use of our website. These policies explain how we handle your data and outline your rights under applicable laws, including, but not limited to, the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). Depending on your location, you may have the right to access, correct, or delete your information, object to processing, or withdraw consent. By applying, you acknowledge that you’ve read, understood and consent to these terms
Please note that, in line with our current recruitment policy, we are unable to offer visa sponsorship for this position; applicants must have the right to work in the country that they're applying to, at the time of application.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
