JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
We are looking for our Europe Project Operations Lead H/F. The role is based in Paris.
About JLL
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 110,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
Role Purpose
The Europe Project Operations Lead serves as the senior operational and strategic liaison for the client, ensuring excellence in delivery, data integrity, and regional performance. The role drives operational consistency, oversees project documentation and PMWeb governance, and supports Project Managers to ensure successful execution across all assigned initiatives.
Major Responsibilities1. Ownership
Develop comprehensive project execution plans including scope, scheduling, and risk mitigation.
Upload all required project documentation to client systems (PMWeb) prior to project commencement.
Monitor progress across all assigned projects and ensure data accuracy.
Conduct regular data reviews and provide analytical insights.
Collate and evaluate supply chain quotations.
Ensure all deliverables meet quality, regulatory, and client standards.
Manage scope changes through formal change control processes.
2. Client & Stakeholder Management
Serve as the primary point of contact for JLL on the account.
Ensure PMWeb is consistently updated to meet contractual obligations.
Build and maintain strong relationships with key client stakeholders.
Collaborate with the Client and Project Managers to plan and review capital works.
Coordinate with the D&C team on BAU and small-works planning.
Maintain a deep understanding of the client’s business drivers.
3. Financial Management
Work with project managers to collate, validate, and upload project quotations.
Identify gaps and provide insights into financial processes.
Support country-level growth targets and identify cross-selling opportunities.
4. Contract Management
Ensure full adherence to contractual requirements.
Report on KPIs, service levels, and performance measures.
Manage and escalate contract changes through formal processes.
Identify and mitigate risks with proactive strategies.
Maintain complete documentation including minutes, decision logs, and audit trails.
Escalate disputes or contractual issues with supporting documentation.
5. Operations
Facilitate project information flow across EMEA under the IFM contract.
Ensure PMWeb data remains accurate and up to date.
Share PMWeb knowledge to improve collaboration and efficiency.
Coordinate communication across time zones and with 19-20 Project Managers across EMEA.
Deliver precise and clear reporting to internal teams.
Drive process standardization and best practices.
6. PMWeb Subject Matter Expertise
Act as the PMWeb SME for Europe continental operations.
Define standards for data, reporting, workflows, and integrations.
Lead training and ensure system adoption.
Resolve technical issues and maintain system performance.
Ensure all reporting meets client and JLL standards.
To apply you need to be / have: Minimum 5 years in a similar role.
Experience managing sensitive client or firm matters.
Ability to translate client needs into business growth opportunities.
Proven success delivering complex initiatives on time and within budget.
Experience managing senior-level client relationships.
Background in corporate account or service delivery environments.
Ability to manage multiple workstreams across regions.
Experience converting business needs into measurable value.
Critical Competencies for Success
1. Technical & Management Excellence
Advanced knowledge of management methodologies, tools and industry best practices.
Proficiency with management platforms, scheduling tools, and financial systems.
Expertise in budgeting, cost control, and financial analysis.
Strong understanding of service delivery frameworks.
Knowledge of regulatory and compliance standards.
2. Personal Attributes
Executive presence and strong communication skills.
Ability to build trust and influence stakeholders.
Adaptability and resilience in dynamic environments.
Proactive, solutions-oriented mindset.
High integrity, professionalism, and sound judgment.
Workplace Requirements
Hybrid: min. 4 days per week in-office
Flexibility across EMEA time zones, periodic travel across markets
Availability for escalation management and critical issue resolution
What you can expect from us
You’ll join an entrepreneurial, inclusive culture. One where we succeed together – across the desk and around the globe. Where like-minded people work naturally together to achieve great things.
Our Total Rewards program reflects our commitment to helping you achieve your ambitions in career, recognition, wellbeing, benefits and pay.
Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sights and imagine where JLL can take you...
Apply today at jll.com/careers.
#LI-MD2
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
