Are you ready to deliver excellent customer service in a global organisation?
JBT Marel is looking for a proactive and customer-focused Spare Parts Coordinator to join our team in Baud, France .
In this role, you will be responsible for managing spare parts requests, quotations, and order fulfilment, ensuring a smooth and efficient customer experience. You will act as a key link between customers, service teams, and the internal supply chain to guarantee timely delivery and high service levels.
This is a great opportunity for someone who enjoys working in a dynamic, international environment and thrives on coordination, communication, and problem-solving.
What you’ll be doing
Receive and process spare parts requests, including quotations, orders, returns, and delivery or pricing inquiries.
Manage and follow up on all spare parts requests through to completion, ensuring accuracy and timeliness.
Prepare and track quotations, maintaining clear communication with customers and internal stakeholders.
Coordinate with supply chain teams regarding availability, lead times, and delivery performance.
Escalate and resolve issues that may impact service levels or customer expectations.
Support forecasting and demand planning by providing relevant spare parts data and insights.
Plan and prepare spare parts packages for planned maintenance activities in collaboration with service teams.
About You
You are a service-driven and organised professional who enjoys working with customers and internal teams. You take ownership of your work, communicate effectively, and ensure that tasks are completed efficiently and accurately.
You are proactive, detail-oriented, and motivated to continuously improve processes and customer experience.
You’ll bring
Strong communication skills and the ability to collaborate across teams.
A customer-first mindset with a proactive and solution-oriented approach.
Good organisational skills and the ability to manage multiple priorities.
A structured and detail-oriented way of working.
A results-driven attitude with a focus on meeting deadlines and KPIs.
Experience working with ERP systems and digital tools.
A continuous improvement mindset focused on efficiency and service quality.
Experience & Qualifications
Education in Business Administration, Logistics, Customer Service, or a related field .
Experience in a spare parts, service, logistics, or sales support environment is preferred.
Familiarity with ERP systems (e.g. SAP) , particularly in sales and warehouse processes.
Understanding of spare parts handling, order processing, and supply chain operations.
Experience working in a customer-facing role.
Strong English communication skills , both written and verbal (French is required for the local environment).
Experience working in an international or multicultural organisation is an advantage.
What’s in it for you
A dynamic and customer-focused role within a global organisation.
The opportunity to work closely with service, supply chain, and technical teams.
A collaborative and supportive working environment.
Opportunities for personal development and career growth.
Exposure to global spare parts operations and customer service processes.
Competitive salary and benefits package.
A culture focused on teamwork, innovation, and continuous improvement.
Who we are
JBT Marel is a global leader in food processing technology, committed to transforming the industry through innovation, sustainability, and excellence. Our teams work across the world to deliver high-quality solutions that support safe and efficient food production.
Interested?
If you’re ready to take the next step in your career and contribute to delivering excellent customer service, we’d love to hear from you.
Apply online. If you have any questions, please contact Craig Maiden (Talent Acquisition Business Partner – [email protected] .
Learn more about us at: https://jbtmarel.com
Follow us on LinkedIn: https://www.linkedin.com/company/jbtmarel/
Join us — and help deliver outstanding spare parts service at JBT Marel.
