20 meilleures offres (customer success manager, france) (à pourvoir)

Customer Support Manager -B2B Saas
SaaS —Lyon (69)
- Période de travail de 12 heures
- Télétravail
- Anglais
- Compétences en communication
Customer Success Manager - EMEA
Upciti —Montreuil (93)
- De 45 000 € à 55 000 € par an
- Espagnol
- Anglais
Strategic Customer Success Manager - EMEA
Ashby —Eu (76)
- De 62 000 € à 133 000 € par an
- Temps plein
- Télétravail
Mid-Market Customer Success Manager - EMEA
Ashby —Eu (76)
- De 45 000 € à 105 000 € par an
- Temps plein
- Télétravail
Customer Success Manager - French & Spanish Markets
Spendesk —Paris (75)
- Télétravail partiel
- Espagnol
- Anglais
- Comptabilité
Manager - Service Onboarding Client H/F
Edenred —Montrouge (92)
- Temps plein
- Expérience en gestion d'équipe
- Service client
- Gestion d'équipe
- Programme de bien-être
Customer Success Team Lead - Responsable de l'équipe fidélisation client
Lassie —Paris (75)
- Télétravail partiel
- Expérience en gestion d'équipe
- Service client
- Anglais
Postuler rapidement
Customer Success Manager - Strategic Accounts
Spiko —Paris (75)
- Télétravail
- Espagnol
- Anglais
Postuler rapidement
Customer Success Manager - AI Trainer - Freelance - 8-20 hrs/week - Remote
10x Team —Paris (75)
- De 61 € à 137 € de l’heure
- Télétravail
- Intelligence artificielle
Postuler rapidement
Customer Success - Lead (Responsable Succès Client)
Adzuna —Paris (75)
- De 55 000 € à 60 000 € par an
- Temps plein
- Anglais
- Master
- Sens de l'organisation
Postuler rapidement
Customer Success Manager Enterprise - CDD
Gorgias —Paris (75)
- De 78 848 € à 87 148 € par an
- Télétravail partiel
- Anglais
il y a 8 jours
Customer Success Manager - CSM
Seedext —Paris (75)
- Temps plein
- Service client
- Anglais
Postuler rapidement
Community Manager - CDI
JONAK —Paris (75)
- De 35 000 € à 37 000 € par an
- Gestion des réseaux sociaux
- Anglais
- Sens de l'organisation
- Travail à domicile occasionnel
il y a 11 jours
Senior Customer Success Manager - Enterprise
Gorgias —Paris (75)
- De 89 708 € à 99 151 € par an
- Temps plein
- Anglais
Customer Success Manager - SAAS
Pennylane SAS —Paris (75)
- Temps plein
- Télétravail
- Anglais
- Sens de l'organisation
- Enseignement
- Programme de bien-être
Postuler rapidement
Senior Customer Success / Account Manager
Beamy —Paris (75)
- De 60 000 € à 100 000 € par an
- Télétravail partiel
- Anglais
Postuler rapidement
Senior Customer Success Manager
Kyriba —La Défense (92)
- De 74 320 € à 93 940 € par an
- Temps plein
- Anglais
- Compétences en communication
- Négociation
Manager - BCG Vantage, Customer Experience (CX)
Boston Consulting Group —Paris (75)
- Temps plein
- Service client
- Anglais
- Niveau Licence
Product Manager, Self-Service
Xsolla —Grand Est
- De 55 000 € à 95 000 € par an
- Temps plein
- Télétravail
- Anglais
- SQL
- Agile
Postuler rapidement
Manager Transformation & Performance (H/F) – CDI – Guadeloupe ou Martinique
Forvis Mazars —Le Lamentin (MQ)
- Temps plein
- Microsoft Powerpoint
- Compétences rédactionnelles
- Anglais
Postuler rapidement

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customer success manager jobs near france

Customer Success Manager, Paris (75) : emplois

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Lead Customer Success Manager, Lyon (69) : emplois

Manager, Corse : emplois

Customer Support Manager -B2B Saas

SaaS -
Lyon (69)

Soumettre votre candidature

Détails de l'emploi

Qualifications

Anglais
Zendesk
B2B
Support clients
SaaS
Compétences en communication

Description complète du poste

SocialPilot is looking for an Manager-Customer support(US Shift) to partner with SocialPilot’s customers and make them truly successful in achieving their social media goals.

As a part of the customer success team, you will help prospects in understanding if SocialPilot is the right platform for them. You will also work with customers to resolve any issues, help them adopt new features, and overall be their partner in success.

Location: Remote

What you will do

Ensure consistent, high-quality customer support across email, chat, and voice channels by maintaining support standards and guidelines
Act as an escalation point for complex customer issues and ensure timely resolution
Monitor team performance, KPIs, SLAs, CSAT, and quality metrics
Develop, document and improve support processes, workflows, and knowledge base.
Collaborate with Product, Engineering, and other internal teams to resolve issues and share customer feedback
Should be able to work as an IC to handle support tickets and calls

What are you like:

8 years of experience in customer support within a B2B SaaS company
Excellent written and verbal English communication skills (mandatory)
3+ years of experience managing or leading a customer support team
Hands-on experience handling customer support via emails, chats, and calls
Strong working knowledge of support systems such as HelpScout, Zendesk, and similar platforms
Experience with ticket management, escalation handling, and customer satisfaction metrics
Ability to work independently and manage teams during the night shift.

Our impact so far

Helped 12,000+ marketing agencies and SMBs across the globe.
5 billion+ social media posts published
One of the fastest-growing SaaS companies in India as listed by
Inc 42Ranked as a “Leader” consistently by G2, Capterra, SoftwareSuggest, and Trust
RadiusNominated as one of the 5 startups across India for the prestigious Economic Times Startup Awards in the Bootstrap category
Named as the Top 10 Bootstrapped Startups in India
Consistently ranked as a “Great Product” consistently by G2, Capterra, and Trust
RadiusOfficially a Great Place to WorkTM - Certified startup
Rated by YOUR STORY as the Number 1 social media scheduling tool

What We Believe In

Customer Obsession: We put customers first while making decisions and planning future goalsOwnership: We believe in taking ownership of areas that we’re working on. We own up to our – successes and failures. Moving the needle matters more than just busywork.
Relentless: When it comes to creation & innovation, we stop at nothing. We might fail at the first attempt, but we rise back fast to try again.
Nimbleness: We respond rapidly to changing circumstances and customer needs.
Collaboration: Our collaboration efforts extend to our partners and customers along with our internal team. We are stronger together.

Why join SocialPilot?

Complete transparency on strategy, business metrics, key performance indicators, and major initiatives across the organization
No micromanagement: Own up your work and be accountable without the need for close supervision.
Great team: Work with a great team with diverse backgrounds from world-class organizationsPersonal growth:
Design a personal learning plan and utilize organizational resources to achieve the goals.Best in class health and medical benefits.
Profit-Sharing Plan: We reward our high-performing employees by actually sharing profits with them. The profits for the year 2021 were shared with the team in the final week of December.
Staycation: Every year, choose anywhere in the world to stay for a month; we will take care of the expenses!
Open Door Policy: Strong communication and transparency go a long way in creating stress-free workplaces. Got a question? Just ask the right person without any bureaucracy
Zen-like Workspace: A modern, aesthetically pleasing workspace with an all-inclusive cafeteria and dedicated conference/meeting rooms if you decide to work from the office.

About Us

SocialPilot is a leading B2B SaaS social media management platform that helps businesses, marketing agencies, and teams manage, schedule, publish, and analyze their social media content efficiently. With thousands of businesses and agencies using the platform, SocialPilot enables teams to streamline their social media workflows, improve productivity, and drive better results from their social media efforts.

SocialPilot is now part of group.one

group.one is a leading European provider of online presence, cloud hosting, and digital marketing services. Over 2 million customers trust us with their online success. Our global team consists of 1 500+ employees operating from nearly 20 locations across 15 countries, with our headquarters in Sweden. Thanks to the support of our partners Cinven and Ontario Teachers' Pension Plan, we are steadily expanding the group's service portfolio and geographical footprint.

When you join group.one, you become a part of a global network that values collaboration, growth, and excellence. Join us in creating online success stories!

We are committed to an inclusive and safe environment, free from discrimination and harassment.

We welcome talent in all its diversity. Your gender, background, age, beliefs, or personal story do not define your opportunities here - what matters to us is mutual respect, personal appreciation, and creating a workplace where motivation and collaboration thrive. We believe in supporting your personal and professional growth, recognising you as both an individual and a valued team member.

We want to continue to grow with you and why we look forward to getting to know you.

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Affinez votre recherche

customer success manager emplois - france

Customer Support Manager -B2B Saas

Customer Success Manager - EMEA

Strategic Customer Success Manager - EMEA

Mid-Market Customer Success Manager - EMEA

Customer Success Manager - French & Spanish Markets

Manager - Service Onboarding Client H/F

Customer Success Team Lead - Responsable de l'équipe fidélisation client

Customer Success Manager - Strategic Accounts

Customer Success Manager - AI Trainer - Freelance - 8-20 hrs/week - Remote

Customer Success - Lead (Responsable Succès Client)

Customer Success Manager Enterprise - CDD

Customer Success Manager - CSM

Community Manager - CDI

Senior Customer Success Manager - Enterprise

Customer Success Manager - SAAS

Senior Customer Success / Account Manager

Senior Customer Success Manager

Manager - BCG Vantage, Customer Experience (CX)

Product Manager, Self-Service

Manager Transformation & Performance (H/F) – CDI – Guadeloupe ou Martinique

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