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Administrative Clerk

U.S. Embassy & Consulates in France
Paris (75)

Soumettre votre candidature

Détails de l'emploi

CDI | Temps plein
35 882 € par an
Il y a 9 jours

Qualifications

Microsoft Powerpoint
Microsoft Word
Français
Microsoft Excel
Anglais
Microsoft Office
Niveau Bac
SharePoint

Description complète du poste

Duties

For further information - the complete position description listing all of the duties, responsibilities, required qualifications, etc. may be obtained by contacting the Human Resources Office at [email protected].

Call Center Operations

Serves as the primary point of contact for Mission France's Call Center, managing front-line operations and providing responsive customer service to both internal and external customers.

Supports the continuous operation of the Call Center, which is staffed by two-day shift call center operators.

Delivers timely, professional assistance across multiple communication channels, including in-person interactions, telephone calls, email correspondence, live chat platforms, and self-service request forms.

Prioritizes and promptly answers all incoming telephone calls that are not fully routed by the Mission France telephone auto-attendant.

Responds to general inquiries and efficiently directs callers to the appropriate service provider, call group, or extension.

Management Administrative Support

In addition to Call Center responsibilities, provides administrative support as part of the Mission's broader administrative operations.

Provides entry-level clerical and administrative program support to principal officers and/or sections/units as part of the Mission's administrative and program support services.

Supports short-term operational requirements, including staffing gaps, ad hoc projects, and temporary workload increases.

Performs duties under either a regular or intermittent work arrangement to ensure maximum operational flexibility.

When assigned to administrative program support duties, coordinates work schedules closely with the LE Staff Supervisor, who collaborates with the Deputy Human Resources Officer responsible for the administrative support program (also known as the "Rover Program").

Receives day-to-day work direction from the supervisor of the section or office to which currently assigned.

If unable to fulfill an administrative support assignment, coordinates directly with the LE Staff Supervisor, who notifies Human Resources and arranges alternative coverage for the Rover Program.

Participates in Mission management initiatives and special assignments as required.

Qualifications and Evaluations

Requirements:

All selected candidates must be able to obtain and hold a: Non-Sensitive security certification.

All selected candidates will be subject to a background investigation and may be subject to a pre-employment medical exam.
Selected candidate must be able to begin working within a reasonable period of time (12 weeks) upon receipt of agency authorization and/or clearances/certifications or their candidacy may end.

Education Requirements:

Completion of Secondary School is required (Baccalauréat).

Please address this factor in your ERA application under Education.

Evaluations:

You will be evaluated against the qualifications and requirements in this vacancy announcement.
You may be asked to complete a pre-employment language or skills test.
You must complete the application form and provide the required documents. Your application must address all the position qualifications and requirements including education, experience, language, and any knowledge/skills/abilities listed. If you fail to submit a complete application, then your application may be disqualified for this position.

Qualifications:

Experience:

At least six months of experience in telephone operations, or office administration is required.

Please address this factor in your ERA application under Major Duties and Responsibilities.

Languages: These will be tested

English: Good working knowledge - speaking/reading/writing.

French: Good working knowledge - speaking/reading/writing.

Please address this language requirement in your ERA application.

Job Knowledge:

Good knowledge of office management tools such as Microsoft Office (Outlook, Word, Excel, PowerPoint, and SharePoint) and computer literacy (keyboarding, internet searches) in order to perform entry-level clerical assignments.

Please address this factor in your ERA application under Major Duties and Responsibilities.

Skills And Abilities:

Ability to be courteous, tactful and use discretion while offering high standards of telephone services and other Management services.
Must have the ability to maintain self-control during crisis or when dealing with difficult callers or customers.
Proficiency in typing and navigating a keyboard efficiently.
Ability to exercise professional judgement to make decisions within areas of responsibility to move tasks or projects forward and achieve section goals on-time.
Strong professional communication skills in writing and speaking.
Skill in working positively with colleagues in order to promote harmony, cooperation and good morale.
Ability to answer calls promptly and professionally, to greet, assist and direct callers
Ability to lift a maximum of 51 lbs. (23kg) under Occupational Safety and Health Administration (OSHA) standards when position is assigned to the mailroom.

Please address this factor in your ERA application under Major Duties and Responsibilities.

Benefits and Other Info

Benefits:

Agency Benefits:

SALARY: the annual gross salary includes: the profit-sharing allowance, the vacation allowance, the bonus allowance and the “Comité d’Entreprise” allowance.
MEAL TICKETS: Meal tickets have a face value of EUR 8.25/day. 60% of the daily amount is paid by the U.S. Government. An employee contribution of EUR 3.30 per ticket will be deducted in payroll. The number of meal tickets is limited to 202 workdays per year.
TRANSPORTATION: Employees are eligible for a reimbursement of 50% of the cost of public transportation passes purchased for commuting purposes.
HOLIDAYS: The U.S. Missions in France observe eleven U.S. holidays per year and up to ten French holidays.

WE ALSO OFFER:

A rewarding work environment at the heart of bilateral relations

The opportunity to contribute to meaningful and diverse projects

An inter-agency awards program to recognize outstanding contributions

Real opportunities at the crossroads of commitment and skills provided employees have the required qualifications, relevant experience, and the motivation to grow

Special leave: 5 days per year dedicated to caring for a sick family member (with supporting documentation)

Employee onboarding program

For EFMs, benefits should be discussed with the Human Resources Office. The pay plan is assigned at the time of the conditional offer letter by the HR Office.

Other Information:

HIRING PREFERENCE SELECTION PROCESS:

A hiring preference is extended to eligible and qualified applicants in the order listed below. It is essential you accurately describe your status in your application, failure to do so may result in a determination that you are not eligible for a hiring preference.

HIRING PREFERENCE ORDER

Appointment Eligible Family Member (AEFM) / U.S. citizen Eligible Family Member (USEFM) who is a preference-eligible U.S. Veteran*

AEFM / USEFM

Foreign Service (FS) on Leave without Pay (LWOP) and Civil Service (CS) with reemployment rights **

IMPORTANT: US citizen Eligible Family Member (USEFM) applicants who claim status as a preference-eligible U.S. Veteran must submit a copy of their most recent DD-214 (“Certificate of Release or Discharge from Active Duty”) preferably Member Copy 4, Letter from Veterans’ Affairs which indicates the present existence of a service-connected disability, equivalent documentation, or certification. A “certification” is any written document from the armed forces that certifies the service member is expected to be discharged or released from active duty service in the armed forces under honorable conditions within 120 days after the certification is submitted by the applicant. The certification letter should be on letterhead of the appropriate military branch of the service and contain (1) the military service dates including the expected discharge or release date; and (2) the character of service. Acceptable documentation must be submitted in order for the preference to be given.

** This level of preference applies to all FS employees on LWOP and CS with re-employment rights back to their agency or bureau.

For complete definitions of AEFM, USEFM, EFM, Member of Household, etc., please visit the 3 FAM 7210 Definitions.

ADDITIONAL EMPLOYMENT CONSIDERATIONS

The following apply to EFMs, USEFMs, and AEFMs only:

Candidates with a hiring preference who have already accepted a conditional offer of employment may NOT be extended a second conditional offer of employment unless and until they withdraw their candidacy for the first position in writing.

The following apply to Locally Employed (LE) staff only:

Current employees serving a probationary period are not eligible.

Current employees with an Overall Summary Rating of Needs Improvement, Unsatisfactory, or an MBC score of less than 100 points on their most recent Employee Performance Report are not eligible.

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