All selected candidates must be able to obtain and hold a: Non-Sensitive security certification.
All selected candidates will be subject to a background investigation and may be subject to a pre-employment medical exam.
Selected candidate must be able to begin working within a reasonable period of time (12 weeks) upon receipt of agency authorization and/or clearances/certifications or their candidacy may end.
Completion of Secondary School is required (Baccalauréat).
Please address this factor in your ERA application under Education.
You will be evaluated against the qualifications and requirements in this vacancy announcement.
You may be asked to complete a pre-employment language or skills test.
You must complete the application form and provide the required documents. Your application must address all the position qualifications and requirements including education, experience, language, and any knowledge/skills/abilities listed. If you fail to submit a complete application, then your application may be disqualified for this position.
Experience:
At least six months of experience in telephone operations, or office administration is required.
Please address this factor in your ERA application under Major Duties and Responsibilities.
Languages: These will be tested
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English: Good working knowledge - speaking/reading/writing.
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French: Good working knowledge - speaking/reading/writing.
Please address this language requirement in your ERA application.
Job Knowledge:
Good knowledge of office management tools such as Microsoft Office (Outlook, Word, Excel, PowerPoint, and SharePoint) and computer literacy (keyboarding, internet searches) in order to perform entry-level clerical assignments.
Please address this factor in your ERA application under Major Duties and Responsibilities.
Skills And Abilities:
Ability to be courteous, tactful and use discretion while offering high standards of telephone services and other Management services.
Must have the ability to maintain self-control during crisis or when dealing with difficult callers or customers.
Proficiency in typing and navigating a keyboard efficiently.
Ability to exercise professional judgement to make decisions within areas of responsibility to move tasks or projects forward and achieve section goals on-time.
Strong professional communication skills in writing and speaking.
Skill in working positively with colleagues in order to promote harmony, cooperation and good morale.
Ability to answer calls promptly and professionally, to greet, assist and direct callers
Ability to lift a maximum of 51 lbs. (23kg) under Occupational Safety and Health Administration (OSHA) standards when position is assigned to the mailroom.
Please address this factor in your ERA application under Major Duties and Responsibilities.
