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Purpose:
The Sales & Services Manager D2C leads the direct-to-consumer sales and service organization in France. The role is responsible for driving revenue growth, service performance, customer satisfaction, and team effectiveness across sales & service (planning, customer financials and field services).
Key Areas of Responsibilities
1.Develops key performance metrics, analyzes performance, and identifies opportunities to achieve sales & service targets through implementation of process improvements or better utilization of resources
2.Oversees teams across planning, customer financials, and regional operations
3. Develops sales & Service procedures and processes and ensures workforce has appropriate training, tools and equipment
4.Ensures high standards in sales and customer service activities
5. Oversees all sales & service activities and site inventory
6.Manages the service vehicle fleet and ensures compliance.
7. Promotes a culture of teamwork, accountability, continuous improvement, and customer focus. Encourages open communication and ensures essential information is distributed
8.Ensures compliance with health and safety regulations
Key Performance Indicators (If applicable, describe the metrics that exist that will be used to measure effectiveness in role):
- Achieves sales & service targets.
- Meets revenue expectations.
- Implements appropriate success factors (metrics) and accurately assesses results.
- Successful implementation of Salesforce
Key Challenges and Decisions (Describe the major challenges in this role and types of decisions taken; indicate which elements make these challenges particularly complicated):
- Balance between spending time with office employees and field employees.
Job Knowledge, Skills, and Experience (Specify the educational background, qualifications and experience, typically required to perform the job fully and effectively):
- Bachelor’s or master’s degree with a major in business, marketing, sales or similar discipline with 8-10 years of related work experience.
- Experience leading and managing others in a service & sales environment.
- Strong leadership skills with the ability to implement change effectively and guide teams in a clear, educational, and supportive manner.
- Demonstrated knowledge of Salesforce and ability to recommend and implement its use.
- Proficiency in Microsoft Office
- Mechanical affinity.
- Proven “customer-centric” focus and exceptional customer service skills.
- Ability to think strategically and resolve problems.
- Excellent communication and problem-solving skills
- Willingness to travel regularly
Organizational Context (Indicate the major relationships that the jobholder has to manage to execute the job. This includes reporting lines, but also colleagues and peers and other stakeholders inside and outside the organization)
The Sales & Services Manager D2C reports to the MD Benelux France. The role interfaces on a regular basis externally with customers
Why Join Kinetico:
Medical, Dental, Vision and Prescription Drug Insurance Coverage
Employer Provided Life Insurance, Short-Term and Long-Term Disability Benefits
401(k) Contribution Matching Program
Employer Funded Defined Contribution Plan
Paid Vacation, Holidays and Community Service Volunteer Time-off Benefit
Wellness Program
Educational Assistance Reimbursement Program
Our Commitment and Difference:
Founded in 1970, Kinetico was started by two engineers who pioneered the development of non-electric, fully automatic water treatment systems. Evolving from the Tangent Company, a small consulting design firm, Kinetico soon became a global organization of independent dealers, international distributors representing nearly 100 countries. Through the dedication of its founders, employees and distribution network, Kinetico has experienced tremendous success. The company has grown from a two-man, creative undertaking into a strong and dynamic organization.
Innovative technology and a strong commitment to customer satisfaction have distinguished the company and positioned Kinetico as a leader in today’s ever-changing water treatment industry manufacturing water softeners, along with a wide range of systems that improve water quality for general use, as well as those that provide high-quality drinking water for consumption. Kinetico products are Third Party certified to confirm quality and performance and complimented by the most comprehensive warranties in the industry.
Kinetico is part of the Axel Johnson Group of companies, a global organization and fifth generation company that continues to be successful in developing leading businesses.
Kinetico Incorporated is an Equal Employment Opportunity (EEO) employer and does not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status or disability (in compliance with the Americans with Disabilities Act*), or any other legally protected status, with respect to employment opportunities.
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