Job Title: Tour Coordinator
Company: City Wonders/Guest First
Location: Paris/Versailles, France
Job Type: Full time CDD.
Start Date: 1st to 15th of March
Your new adventure begins!
City Wonders is a leading, award-winning tour operator based across cities in Europe and America, known for providing guided tours to travellers seeking an authentic French experience. We specialize in expertly crafted tours of France's iconic landmarks, delivering extraordinary experiences with a focus on history, art, and culture. We are currently looking for passionate and hard-working Tour Coordinators to join our growing team in Paris.
As a Tour Coordinator, you will be responsible for welcoming and assisting guests and managing our meeting points for guided tours of the most iconic landmarks in Paris and Versailles, ensuring exceptional customer experiences, and fostering a high level of satisfaction among our travellers that is reflective of City Wonders' world-class standards.
What will you be responsible for in City Wonders?
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Provide an excellent level of customer care at our tour meeting points, listening to guests' queries and assisting them with any request they may have.
- Work closely with City Wonders guides and Tour leaders to aid them in ensuring a smooth and punctual start to the tour.
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Responsible for guests check-in and creating groups ready to be assigned to City Wonders guides and Tour Leaders.
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Collect, manage and distribute venue tickets amongst guests and guides.
- Interact with customers and address their questions, concerns, and needs in a friendly and professional manner.
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Filling out tour report and escalating issues in a timely manner.
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Work collaboratively with colleagues across functional and geographic boundaries.
Have you got the City Wonders skills and fit?
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An upbeat and positive mentality is essential, first impressions count, and our coordinators are usually the first interaction the customer has with City Wonders.
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A strong work ethic and respect for time.
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A good level of English is essential (additional languages are a plus) with excellent verbal communication skills.
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Some knowledge of the city and its surrounding regions, including popular tourist destinations, historical landmarks, and local customs.
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Ability to provide quick solutions to operational problems that may occur.
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Strong organizational and time management skills to ensure smooth operation of tours.
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Ability to work in a team and foster team spirit.
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Basic understanding of back office/CRM is a plus.
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Exceptional customer service skills with a positive and friendly attitude are essential.
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Available to work weekends and bank holidays.
What can City Wonders provide its Tour Coordinators with?
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6-month full-time CDD contract with a competitive salary to begin.
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Training and development opportunities to enhance your customer care skills.
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The opportunity to work with a dynamic and multicultural team.
The chance to meet and look after guests from all over the world.
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How to apply:
If you're passionate about Paris with a strong desire to work in travel and tourism, we want to hear from you! Please submit your resume, detailing relevant information about your experience and language skills to [email protected].
