20 meilleures offres (customer support specialist, lyon (69)) (à pourvoir)

Customer Service Specialist
genOway —Lyon (69)
- Temps plein
- Télétravail partiel
- Service client
- Anglais
- Microsoft Office
Postuler rapidement
Spécialiste de l'expérience client / Customer Experience Specialist, Delivery (H/F) - Lyon-Decines [CDD]
Tesla —Décines-Charpieu (69)
- Sens de l'organisation
TBR Technical Customer Service Specialist H/F
Hankook —Villeurbanne (69)
- Microsoft Powerpoint
- Marketing
- Anglais
il y a 1 jour
(Native French & fluent English) Administration & Operations Specialist (remote)
SupportYourApp —Lyon (69)
- Télétravail
- Microsoft Excel
- Anglais
- Microsoft Office
Postuler rapidement
il y a 6 jours
TBR Fleet Specialist
Hankook —Villeurbanne (69)
- Microsoft Powerpoint
- Marketing
- Anglais
Relation Client & Customer Success – H/F
LIBEL —Lyon (69)
- Temps plein
- Service client
- En présentiel
Total Rewards Specialist
Louis Dreyfus Company —Villeurbanne (69)
- Temps plein
- Microsoft Excel
- Anglais
- Microsoft Office
Postuler rapidement
il y a 5 jours
Business Development Executive (NAMSA Talent Building Community)
North American Science Associates, LLC. —Chasse-sur-Rhône (38)
- De 83 500 € à 162 900 € par an
- Salesforce
- Anglais
- Microsoft Office
Postuler rapidement
BUSINESS ANALYST STRATEGIE & CUSTOMER INSIGHTS H/F
Relyens —Lyon (69)
- En présentiel
Customer Service Manager
Fives Intralogistics S.A.S. —Chasse-sur-Rhône (38)
- Microsoft Powerpoint
- Service client
- Anglais
Postuler rapidement
Application Specialist - Digital Threads
Siemens —Lyon (69)
- De 52 800 € à 110 700 € par an
- Temps plein
- Télétravail partiel
- Informatique
- Intelligence artificielle
il y a 12 jours
Sales Specialist Salesforce F/H
Coexya —Lyon (69)
- De 60 € à 80 € par an
- Temps plein
- Télétravail partiel
- Vente
- Service client
- Salesforce
- Horaires flexibles
Postuler rapidement
il y a 2 jours
French Customer Care and Sales Advisor - Relocate to Athens
Next Job Abroad —Lyon (69)
- Télétravail partiel
- Pas d'expérience requise
- Anglais
- Microsoft Office
Postuler rapidement
Outreach Specialist
SaaS —Lyon (69)
- Télétravail
- Anglais
Partnership France and Benelux
Nextlane —Lyon (69)
- Télétravail partiel
- Espagnol
- Anglais
Area Sales Manager (m/f/d) - France
Pollmeier Massivholz GmbH & Co.KG —Lyon (69)
- Anglais
Communications Specialist, Innovation
Holcim —Saint-Quentin-Fallavier (38)
- Anglais
- Master
- Niveau Licence
EUC Support Technician
EUCTECHS LTD —Lyon (69)
- De 30 000 € à 34 000 € par an
- Temps plein
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Postuler rapidement
il y a 8 jours
Customer Care Specialist in Athens - French speaking
Next Job Abroad —Lyon (69)
- Temps plein
- Télétravail partiel
- Anglais
- Niveau Bac
- Compétences en communication
Postuler rapidement
Sales Specialist Microsoft F/H
Coexya —Lyon (69)
- Télétravail partiel
- Vente
- Service client
- Leadership
il y a 1 jour

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Customer Service Specialist

genOway -
Lyon (69)

Postuler rapidement

Détails de l'emploi

CDI | Temps plein

Qualifications

Service client
Anglais
Microsoft Office
Bases de données
Niveau Licence
Niveau Bac +2

Description complète du poste

genOway (Euronext Growth™: ALGEN; ISIN: FR0004053510) is a biotechnology company dedicated to developing and commercializing innovative, genetically modified mouse, rat, and cell models for fundamental, preclinical, and clinical research.

genOway is fully committed to its clients, providing the most relevant scientific models and solutions to accelerate their research. Its business is split between major pharmaceutical companies (60%) and the biotech/academic market (40%), with a large majority of its clients based in the USA (60%).

Based in Lyon, France, genOway employs passionate and engaged people of 20 different nationalities. For more information, visit www.genoway.com.

Description du poste

The Role

To support the company's growth in North America and strengthen our Customer Service team, we are looking for a Customer Service Specialist with a genuine interest in the commercial side of business and a strong appetite for the scientific world.

Reporting to the Customer Service / Sales Support Manager, and working in close coordination with our US-based Business Developers and US distribution partners, you will be the key point of contact ensuring a smooth, responsive experience for our American clients — with working hours structured to provide meaningful overlap with US time zones (Eastern or Pacific, depending on team coverage).

Key Responsibilities

Manage orders for an assigned portfolio of US clients within agreed deadlines (invoicing, delivery, collections, etc.)
Own the day-to-day commercial relationship with US clients, distributors, and Business Developers: handling requests and forecasts, answering product inquiries, and providing accurate, timely information
Ensure administrative follow-up of accounts and keep records up to date in our internal CRM/ERP system
Guarantee customer satisfaction by managing complaints, delivery delays, and other service issues with a solution-oriented approach
Collaborate closely with other departments (Sales, Legal, Finance, Supply Chain) to ensure smooth information flow across the organization
Contribute to ongoing team projects and continuous improvement initiatives
Provide live, real-time support to US-based contacts during your shift, adapting communication style to US business culture and expectations

Profil recherché

Mandatory Requirements

Fluent / bilingual English — required: you will communicate daily with US clients, distributors, and Business Developers, in writing and on calls.
US time-zone availability — required: flexible/shifted working hours to ensure significant overlap with the US working day (Eastern or Pacific time, depending on team distribution).
Prior US exposure — strongly preferred: previous professional experience working with US-based clients, partners, or teams, and genuine familiarity/comfort with American business culture and communication style.

Candidate Profile

Degree in Business, Sales Support, or Administration (Bac+2/3 minimum) or equivalent experience
2 to 5 years of successful experience in a similar role within an international environment, ideally exposed to the US market
Strong customer service mindset: active listening, understanding of client needs, proactivity, and excellent interpersonal and written communication skills
Autonomous, results-oriented, and comfortable with problem-solving and continuous improvement
Rigorous, organized, and able to manage priorities independently
Team spirit and adaptability, including comfort working asynchronously with colleagues in different time zones
Strong proficiency with MS Office and basic knowledge of CRM/customer databases

Contract

Permanent contract (CDI), attractive compensation package, position to be filled as soon as possible.

Working schedule adapted to US time-zone coverage (Eastern or Pacific), with flexibility discussed at interview stage.

Why Join Us?

An innovative biotech company whose mission is to improve human health
A responsible company: we have set action plans to reduce our carbon footprint by 30% by 2026
A stimulating environment within a fast-growing organization where autonomy is valued and innovation is at the heart of our strategy

What We Offer

Monthly bonus linked to work quality, paid as a premium or as time off
Profit-sharing bonus distributed equally among employees (approx. €3,000–€4,000)
Family health insurance (spouse and children) covered at 70% by the company (no extra cost for dependents)
Provident insurance (death/disability coverage)
Up to 100% coverage of public transport costs, or a monthly mobility allowance (€65) for bike/scooter/walking commuters
Hybrid remote-work policy available after 3 months of seniority
Company meal allowance (€4/meal)

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customer support specialist emplois - lyon (69)

Customer Service Specialist

Spécialiste de l'expérience client / Customer Experience Specialist, Delivery (H/F) - Lyon-Decines [CDD]

TBR Technical Customer Service Specialist H/F

(Native French & fluent English) Administration & Operations Specialist (remote)

TBR Fleet Specialist

Relation Client & Customer Success – H/F

Total Rewards Specialist

Business Development Executive (NAMSA Talent Building Community)

BUSINESS ANALYST STRATEGIE & CUSTOMER INSIGHTS H/F

Customer Service Manager

Application Specialist - Digital Threads

Sales Specialist Salesforce F/H

French Customer Care and Sales Advisor - Relocate to Athens

Outreach Specialist

Partnership France and Benelux

Area Sales Manager (m/f/d) - France

Communications Specialist, Innovation

EUC Support Technician

Customer Care Specialist in Athens - French speaking

Sales Specialist Microsoft F/H

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