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IT Support Technician

Vestiaire Collective -
Tourcoing (59)

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Détails de l'emploi

Qualifications

Systèmes wiki
Service client
Windows
SSL
Support informatique
IPsec
Technologies de l'information
Intune
VPN

Description complète du poste

Vestiaire Collective is the leading global platform for desirable pre-loved fashion and a pioneer in transforming how people consume fashion.

Our mission is simple: make circular fashion the norm, not the exception.
Through technology, expertise, and a highly engaged global community, we enable millions of people to buy and sell fashion in a more sustainable way.

Founded in Paris in 2009, Vestiaire Collective is now a globally scaled marketplace with offices in Paris, London, Berlin, New York, Singapore, and Ho Chi Minh City, and logistics hubs across Europe, Asia, and the US.

Today, we are a team of around 600 people from over 50 nationalities, united by a shared ambition: to drive meaningful change in the fashion industry.

Our values, Activism, Transparency, Dedication, Greatness, and Collective, shape how we build, collaborate, and grow every day.

About the role

Our Corporate IT team is responsible for providing the most robust, performing, secure, sustainable and carbon savvy IT infrastructure and experience to all Vestiaire Collective employees. Our corporate IT team also plays a critical role in some global initiatives that rely on IT infrastructure such as moving offices, setting up new warehouses, connecting new digital tools.

We are looking for a Support IT Technician based in our hub in Tourcoing to support our people and successfully achieve these missions.

The hours of work will be from 6h00 to 13h15, from Monday to Friday.

What you will do

Processing of user requests (changes, incidents) using our global ticketing system
Installing, configuring and maintaining computer hardware, software, systems, networks, printers, and scanners
Responding in a timely manner to service issues and requests
Providing technical support across various departments and global locations
Onboarding new employees on a regular basis
Monitoring of critical IT systems and tools, ensuring high availability at all locations
Stock management of laptops and peripherals
Use and develop the knowledge base (Wiki)
Maintain an up to date inventory
Participate in IT Projects

Who you are

3+ years experience working in IT Support
You have the following skills:
- Windows 10/11
- Network: Basic routing and switching, VLAN, SSL / IPSEC VPN.
- Support: Experience using a ticketing tool
- MDM: Intune, Iru for Mac is a plus
- Excellent interpersonal skills, written and oral expression,
- Customer service spirit
- Desire to work as a team
- Rigor, ability to organize.

What We Offer

Purpose-driven work at scale
Join a company reshaping the fashion industry towards circularity, you directly contributes to reducing waste and extending the life of luxury items.
High-impact scope & ownership
Work on products used globally, where your decisions have immediate, measurable impact on millions of users across 70+ countries.
A truly international environment
Collaborate with a diverse team of 50+ nationalities across Paris, London, Berlin, New York, Singapore, and Ho Chi Minh City.
Career acceleration in a fast-moving scale-up
Take ownership early, grow fast, and shape your path, as an expert or a future leader.
Learning & growth as a priority
Dedicated budget, continuous feedback culture, and opportunities to work on cutting-edge topics (AI, marketplace dynamics, scalability, etc.).
Flexible ways of working
Hybrid model (typically 2 days remote per week), with trust and autonomy at the core of how we operate.
Give back through action
2 paid days per year to support a cause of your choice and actively contribute to positive impact beyond your day-to-day role.
Competitive compensation & benefits
Including bonus, health coverage, lunch vouchers, Gym-Pass, and additional legal perks depending on your location.

Research shows that candidates from underrepresented backgrounds including women, people with disabilities, and other marginalized communities, are less likely to apply unless they meet 100% of the criteria.

At Vestiaire Collective, we believe diversity drives better decisions, stronger products, and more meaningful impact.
If this role excites you but your experience doesn’t align perfectly, we still encourage you to apply, your perspective could be exactly what we’re looking for.

Vestiaire Collective is proud to be an equal opportunity employer.

PS: We take candidate experience seriously, and your safety too !

Vestiaire Collective will only contact you through official email addresses ending in @vestiairecollective.com or [email protected].
We will never:

Contact you via WhatsApp, Telegram, or similar platforms
Ask for payment or banking information at any stage of the process

If you receive a suspicious message, please report it to: [email protected]

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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