BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.
The Customer Notification of Change (CNC) Data Analyst is primarily responsible for leveraging data, digital tools, and business insights to support the performance and continuous improvement of the CNC organization and customer experience. This role drives front-end reporting, analytics, KPI monitoring, digital tools development and enhancement initiatives while contributing to the optimization of CNC process. Secondly, the CNC Data Analyst is also expected to support customer notification activities to ensure business continuity and maintain a high level of customer service.
Primary Responsibilities
Develop, maintain, and communicate dashboards, KPIs, and reporting tools to support performance monitoring across the CNC organization and support decision-making & governance activities (analysis, trends, business insights…)
Analyze CNC operational data and performance trends to identify opportunities for process optimization and enhanced customer experience.
Responsible of the CNC ecosystem within Customer Relationship Management (Salesforce), acting as the super user of the CNC room and dedicated trainer of the CNC/Customer facing users Lead the maintenance and enhancement of CNC digital tools, including business requirements gathering, issue investigation, testing, validation, and deployment of system improvements.
Drive continuous improvement initiatives by leveraging data analytics, customer feedback, and operational insights to increase process efficiency and service quality.
Partner with IT, Master Data, Commercial Excellence, and other cross-functional teams to improve data quality, system performance, and user experience.
Secondary Responsibilities
Evaluate change control requests and determine appropriate customer notification strategies in accordance with BD procedures and notification policies.
Prepare, manage, and communicate customer notification packages, ensuring timely and accurate communication throughout the change lifecycle.
Lead customer meetings dedicated to CNC management Serve as a point of contact for customers during the notification process, addressing inquiries and supporting change assessments in collaboration with project teams and customer-facing associates.
Capture customer decisions and feedback, communicate the Voice of the Customer internally, and contribute to customer-centric process improvements.
Preferred Requirements
Master’s degree in Front-end Analytics, Business Analytics, or a related field. 3+ years of experience in data analytics, business intelligence, operational excellence, project management, or a related function within the pharmaceutical, medical device, healthcare, or other regulated industry.
Strong analytical mindset with the ability to transform complex data into meaningful business insights and actionable tools.
Strong experience with Power BI, Salesforce, Microsoft Office Suite, and reporting or data visualization tools is mandatory Customer-focused with strong communication, stakeholder management, and problem-solving skills.
Experience supporting digital tool enhancements, system validation, testing activities, or process improvement initiatives preferred.
Knowledge of change control, quality systems, project management, customer notification processes, or regulated environments is a plus.
Demonstrated ability to work in matrixial environment, manage multiple priorities, and adapt to evolving business needs.
Fluent English required
€50,000 – €55,000 gross annual base salary
To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of healthcare. At BD, you’ll discover a culture in which you can learn, grow and thrive.
We believe that when people connect in person, we learn faster, collaborate more deeply, and build a stronger culture. Join us and enjoy a culture where face-to-face collaboration supports your learning, your progress, and your success.
To learn more about BD visit https://bd.com/careers.
Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally protected characteristics.
Required Skills
Optional Skills
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At BD, we reward, support and develop our associates through our comprehensive Total Rewards program. We are committed to attracting and retaining high quality talent by providing reward and recognition opportunities that promote a performance-based culture, as well as a competitive package of compensation and benefits programs. You can learn more on our career site under "Our Commitment to You."
Our salary or hourly rate ranges reward associates fairly and competitively. We regularly review these ranges and factors, such as location, contribute to the range displayed.
Our pay is based on the role and the necessary skills and education to perform it successfully. The salary or hourly rate offered is determined by the role's specific requirements, including any applicable step rate pay system at the work location. Salary or hourly pay ranges are influenced by labor laws and Collective Bargaining Agreement (CBA) requirements applicable to the work location which may also affect the workplace arrangement of the role.
Salary Range Information
€45,100.00 - €72,175.00 EUR Annual
