20 meilleures offres (shift leader, auvergne rhône alpes) (à pourvoir)

Customer Support Manager -B2B Saas
SaaS —Lyon (69)
- Période de travail de 12 heures
- Télétravail
- Anglais
- Compétences en communication
Equipier(e) d'étage Tournant
Barrière —Courchevel (73)
- De 2 100 € à 2 200 € par mois
- Temps plein
- Hôtellerie
- Anglais
- Programme de recommandation
Postuler rapidement
Commis Room Service
Barrière —Courchevel (73)
- De 2 200 € à 2 300 € par mois
- Temps plein
- Hôtellerie
- Anglais
- Service en restauration
- Programme de recommandation
Postuler rapidement
Chef de Réception F/H
ALP'AZUR HOTELS —Courchevel (73)
- Heures supplémentaires
- Anglais
Night Manager (H/F)
PULLMAN —Lyon (69)
- Temps plein
- Anglais
- Sens de l'organisation
Postuler rapidement
Manager des Ventes France, Advanced Patient Monitoring (H/F)
BD —Grenoble (38)
- De 58 000 € à 92 800 € par an
- Expérience en gestion d'équipe
- Salesforce
- Anglais
il y a 10 jours
Customer Support Engineer (Krakow or Lyon)
LumApps —Tassin-la-Demi-Lune (69)
- Travail les jours fériés
- Télétravail partiel
- Google Suite
- Anglais
- Sens de l'organisation
Assistant Manager de nuit (Shift Leader)-H/F
Burger King France —Mions (69)
- Temps plein
Postuler rapidement
Food & Beverage Team Leader - Winter 2026-2027
Sunweb Group —Oz (38)
- De 2 200 € à 2 500 € par mois
- Temps plein
- Anglais
- Leadership
Postuler rapidement
FR - Delivery Manager - Software Development & Engineering- H/F
Metrologic DCS —Montbonnot-Saint-Martin (38)
- De 55 000 € à 65 000 € par an
- Télétravail partiel
- Anglais
- Master
- Agile
Winter 26/27 - Hotel Assistant Manager
Alpine Elements —Morzine (74)
- Temps plein
- Anglais
- Hôtel
Postuler rapidement
Delivery Manager - Software Development & Engineering- H/F
Sandvik —Montbonnot-Saint-Martin (38)
- De 55 000 € à 65 000 € par an
- Temps plein
- Master
- Agile
Integration / Project Assistant, EMEA - 16 month Fixed Term Role
BD —Grenoble (38)
- De 37 100 € à 59 375 € par an
- Microsoft Powerpoint
- Microsoft Excel
- SharePoint
il y a 3 jours
Support & Cleaning- Part time
Indie Campers —Lyon (69)
- Travail les jours fériés
- Anglais
Postuler rapidement
CDD - Maintenance Shift Leader Scanner (Equipe 3)
STMicroelectronics —Crolles (38)
- Ingénierie
- Anglais
- Master
IT data specialist
Limagrain —Chappes (63)
- Technologies de l'information
- Intelligence artificielle
- Leadership
Agent de production 3 (M/F)
MSA, The Safety Company —Châtillon-sur-Chalaronne (01)
- Travail de nuit
- Bureautique
- Outils manuels
- HTML
il y a 3 jours
Winter 26/27 - Restaurant Supervisor
Alpine Elements —Morzine (74)
- Temps plein
- Anglais
Postuler rapidement
Education Centre Director (Annecy, France)
Boundless Life —Annecy (74)
- Leadership
Postuler rapidement
Agent de production 2 (M/F)
MSA, The Safety Company —Châtillon-sur-Chalaronne (01)
- Temps plein
- Bureautique
- Outils manuels
- HTML
il y a 3 jours

Je souhaite recevoir la dernière alerte Emploi pour les postes de ce type : shift leader (auvergne rhône alpes)

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Customer Support Manager -B2B Saas

SaaS -
Lyon (69)

Soumettre votre candidature

Détails de l'emploi

Qualifications

Anglais
Zendesk
B2B
Support clients
SaaS
Compétences en communication

Description complète du poste

SocialPilot is looking for an Manager-Customer support(US Shift) to partner with SocialPilot’s customers and make them truly successful in achieving their social media goals.

As a part of the customer success team, you will help prospects in understanding if SocialPilot is the right platform for them. You will also work with customers to resolve any issues, help them adopt new features, and overall be their partner in success.

Location: Remote

What you will do

Ensure consistent, high-quality customer support across email, chat, and voice channels by maintaining support standards and guidelines
Act as an escalation point for complex customer issues and ensure timely resolution
Monitor team performance, KPIs, SLAs, CSAT, and quality metrics
Develop, document and improve support processes, workflows, and knowledge base.
Collaborate with Product, Engineering, and other internal teams to resolve issues and share customer feedback
Should be able to work as an IC to handle support tickets and calls

What are you like:

8 years of experience in customer support within a B2B SaaS company
Excellent written and verbal English communication skills (mandatory)
3+ years of experience managing or leading a customer support team
Hands-on experience handling customer support via emails, chats, and calls
Strong working knowledge of support systems such as HelpScout, Zendesk, and similar platforms
Experience with ticket management, escalation handling, and customer satisfaction metrics
Ability to work independently and manage teams during the night shift.

Our impact so far

Helped 12,000+ marketing agencies and SMBs across the globe.
5 billion+ social media posts published
One of the fastest-growing SaaS companies in India as listed by
Inc 42Ranked as a “Leader” consistently by G2, Capterra, SoftwareSuggest, and Trust
RadiusNominated as one of the 5 startups across India for the prestigious Economic Times Startup Awards in the Bootstrap category
Named as the Top 10 Bootstrapped Startups in India
Consistently ranked as a “Great Product” consistently by G2, Capterra, and Trust
RadiusOfficially a Great Place to WorkTM - Certified startup
Rated by YOUR STORY as the Number 1 social media scheduling tool

What We Believe In

Customer Obsession: We put customers first while making decisions and planning future goalsOwnership: We believe in taking ownership of areas that we’re working on. We own up to our – successes and failures. Moving the needle matters more than just busywork.
Relentless: When it comes to creation & innovation, we stop at nothing. We might fail at the first attempt, but we rise back fast to try again.
Nimbleness: We respond rapidly to changing circumstances and customer needs.
Collaboration: Our collaboration efforts extend to our partners and customers along with our internal team. We are stronger together.

Why join SocialPilot?

Complete transparency on strategy, business metrics, key performance indicators, and major initiatives across the organization
No micromanagement: Own up your work and be accountable without the need for close supervision.
Great team: Work with a great team with diverse backgrounds from world-class organizationsPersonal growth:
Design a personal learning plan and utilize organizational resources to achieve the goals.Best in class health and medical benefits.
Profit-Sharing Plan: We reward our high-performing employees by actually sharing profits with them. The profits for the year 2021 were shared with the team in the final week of December.
Staycation: Every year, choose anywhere in the world to stay for a month; we will take care of the expenses!
Open Door Policy: Strong communication and transparency go a long way in creating stress-free workplaces. Got a question? Just ask the right person without any bureaucracy
Zen-like Workspace: A modern, aesthetically pleasing workspace with an all-inclusive cafeteria and dedicated conference/meeting rooms if you decide to work from the office.

About Us

SocialPilot is a leading B2B SaaS social media management platform that helps businesses, marketing agencies, and teams manage, schedule, publish, and analyze their social media content efficiently. With thousands of businesses and agencies using the platform, SocialPilot enables teams to streamline their social media workflows, improve productivity, and drive better results from their social media efforts.

SocialPilot is now part of group.one

group.one is a leading European provider of online presence, cloud hosting, and digital marketing services. Over 2 million customers trust us with their online success. Our global team consists of 1 500+ employees operating from nearly 20 locations across 15 countries, with our headquarters in Sweden. Thanks to the support of our partners Cinven and Ontario Teachers' Pension Plan, we are steadily expanding the group's service portfolio and geographical footprint.

When you join group.one, you become a part of a global network that values collaboration, growth, and excellence. Join us in creating online success stories!

We are committed to an inclusive and safe environment, free from discrimination and harassment.

We welcome talent in all its diversity. Your gender, background, age, beliefs, or personal story do not define your opportunities here - what matters to us is mutual respect, personal appreciation, and creating a workplace where motivation and collaboration thrive. We believe in supporting your personal and professional growth, recognising you as both an individual and a valued team member.

We want to continue to grow with you and why we look forward to getting to know you.

Soumettre votre candidature

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shift leader emplois - auvergne rhône alpes

Customer Support Manager -B2B Saas

Equipier(e) d'étage Tournant

Commis Room Service

Chef de Réception F/H

Night Manager (H/F)

Manager des Ventes France, Advanced Patient Monitoring (H/F)

Customer Support Engineer (Krakow or Lyon)

Assistant Manager de nuit (Shift Leader)-H/F

Food & Beverage Team Leader - Winter 2026-2027

FR - Delivery Manager - Software Development & Engineering- H/F

Winter 26/27 - Hotel Assistant Manager

Delivery Manager - Software Development & Engineering- H/F

Integration / Project Assistant, EMEA - 16 month Fixed Term Role

Support & Cleaning- Part time

CDD - Maintenance Shift Leader Scanner (Equipe 3)

IT data specialist

Agent de production 3 (M/F)

Winter 26/27 - Restaurant Supervisor

Education Centre Director (Annecy, France)

Agent de production 2 (M/F)

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shift leader emplois - auvergne rh&ocirc;ne alpes

Je souhaite recevoir la dernière alerte Emploi pour les postes de ce type : shift leader (auvergne rh&ocirc;ne alpes)

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shift leader emplois - auvergne rhône alpes

Je souhaite recevoir la dernière alerte Emploi pour les postes de ce type : shift leader (auvergne rhône alpes)