Date Posted:
2026-05-06
Country:
France
Location:
106 RUE DE LA PYRAMIDE, ROISSY E.P.C., 95700, France
Leader sur l’administration des ventes, vous êtes un acteur central de la relation client et du bon déroulement des opérations commerciales. Basé(e) à Asnières, vous intervenez sur l’ensemble du cycle ADV, en lien étroit avec les équipes commerciales, la finance et la plateforme logistique EPC.
Votre rôle consiste à garantir la qualité de service client, la fiabilité des données commerciales et le suivi des flux, dans un environnement international exigeant.
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Assurer la gestion opérationnelle de la relation client
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Saisir les commandes et vérifier leur bonne intégration dans les systèmes
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Traiter les réclamations clients (livraison, délais, non-conformité, casse)
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Gérer les comptes clients : création, mise à jour, administration de la plateforme web
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Administrer le catalogue produits et assurer leur mise à disposition en ligne
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Réaliser la facturation export (édition et transmission des factures, coordination avec EPC pour le passage en douane)
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Suivre et piloter le recouvrement (relance des paiements non effectués)
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Produire le reporting d’activité (suivi des commandes, avoirs, indicateurs clés)
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Identifier et proposer des actions d’amélioration continue
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Collaborer avec les équipes commerciales Sodica, la finance et les équipes ADV EPC
Environnement clients : grands comptes internationaux
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Expérience confirmée en ADV
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Excellente organisation et capacité à gérer plusieurs sujets en parallèle
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Forte orientation chiffres et résultats
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Capacité à prioriser efficacement dans un environnement dynamique
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Rigueur, réactivité et sens du service client
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Transparence et esprit collaboratif
Compétences linguistiques :
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Anglais courant
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Une deuxième langue (allemand ou espagnol) est un plus
If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.
Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio.
You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 72,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.
When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge.
We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.
Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do. We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here.
Become a part of the Otis team and help us #Buildwhatsnext!
Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at [email protected].
