Reporting to the Head of Customer, you lead the CSM team for the Silver segment at a pivotal moment: the team is shifting from a support posture to a success one, focused on value and growth. Your mission: coach your CSMs, turn a currently flat NRR into a real growth engine, and build a more data-driven culture. We're looking for a structured, unifying manager who gets the best from the team while helping it grow.
Manage, coach and upskill a team of 8 experienced CSMs
Support the team to get a success mindset
Drive portfolio growth: retention, churn reduction, upsell and opportunity detection (NRR).
Upskill the team on conversion and objection handling.
Handle operational escalations and secure key accounts.
Track team performance (retention, churn, upsell, CSAT) and put the relevant action plans in place.
Ensure the handover of accounts from Account Managers to CSMs after the first year.
Lead team projects focused on quality, growth and data leverage.
Work closely with the Sales, Support and Product teams.
You have at least 3 years of team management experience
You come from a Team Lead Sales, Account Manager or Customer Success background, with solid SaaS experience.
You know Hubspot (must-have); Salesforce and Zendesk are a plus.
You're comfortable with data and a growth-oriented approach.
AI applied to Customer Success is a real plus for you.
You're fluent in French and English; Spanish is a bonus.
On the mindset side: resilient, a team player, positive and energetic, highly structured, unifying yet demanding.
You prefer a static environment where nothing changes.
You're not comfortable challenging, coaching and growing an already experienced team.
Growth, data and opportunity detection are not your playing field.
You take the reins of a strong team at a key moment in its transformation. The portfolio is there, the talent is there: it's up to you to take the team to the next level, unlock growth and leave your mark on the Ringover customer experience.
Joining Ringover also means enjoying benefits designed so you can work in the best possible conditions:
️ Your health is our priority
Premium health insurance covered 100%
Moka.care: coaches and psychologists available in full confidentiality
ClassPass: hundreds of classes and gyms funded by Ringover
Well set up, wherever you are
We make your commute easier
️ Everyday life at the office
Your family matters too
You grow, we support you
For us, compensation is not a taboo subject! We'll talk about it very early on . We'll offer you the fairest package based on your experience.
