Position Summary
The purpose of this role is to:
Lead the development, accreditation, and continuous improvement of a global service centre network for the Condition Monitoring product portfolio.
Ensure a harmonised, ISO-compliant service and calibration offering across Parker-accredited centres, with robust documentation control, certification, standard work, and process mapping.
Drive audit readiness and annual audit execution, elevate technician capability, and deliver a seamless customer experience through defined Service Level Agreements (SLAs) and measurable performance improvement.
Responsibilities
Training and Capability:
Develop, deliver, and maintain a global service centre training programme and training matrix; ensure records are current and aligned to latest revisions.
Coach technicians and coordinators; establish certification tiers by skill.
Process and Continuous Improvement:
Oversee end-to-end repair and service processes across accredited centres; use the Parker Lean System (PLS) to eliminate waste and reduce turnaround time (TAT).
Standardise work instructions, tooling/calibration methods, and test protocols.
Provide hands-on technical support for complex calibration/repair issues, failure investigation and method/test protocol improvements as required
Documentation and Compliance:
Own document control for service procedures, calibration methods, certificates, and forms; ensure revision control and controlled distribution via the approved portal.
Ensure compliance to Parker QMS, ISO 9001, and where applicable ISO/IEC 17025.
Customer and Communications:
Ensure professional handling of calls and emails; meet SLAs for TTFR (time to first response) and resolution.
Partner with Customer Service on complaint handling and 5D/8D responses.
Travel to service centres on a frequent basis (monthly) to deliver training, undertake audits and provide occasional escalation support
Comply with all regulatory and customer/site specific EH&S requirements during visits/audits.
Reporting:
Establish centre-level and network-level reporting (volume, TAT, OTR, FRACAS, escapes,
Qualifications
Minimum 5 years experience in servicing and calibration
Minimum 7 years in a lead skilled operator role
Comprehensive knowledge of complex electro mechanical assembly
Understanding of accreditation and ISO standards for calibration and servicing, including auditing
Extensive Customer facing experience (e.g. training, problem solving with customers)
Ideally previous experience of managing a team
English level : B2/C1
Parker Hannifin
Parker Hannifin is a Fortune 250 global leader in motion and control technologies. For more than a century, we’ve enabled engineering breakthroughs that make energy cleaner, transportation safer, medical treatments more effective, and manufacturing more efficient.
With empowered team members in more than 40 countries, Parker serves customers across aerospace & defense, energy, HVAC & refrigeration, in-plant & industrial equipment, off-highway and transportation.
Our scale is global, but our purpose is personal. We enable breakthroughs that improve lives, strengthen communities and create a brighter future.
Our Purpose — Enabling Engineering Breakthroughs that Lead to a Better Tomorrow — comes to life through our people-first culture where teamwork drives performance, inclusion fuels innovation and growth is encouraged. This environment fosters collaboration and empowers team members from engineering and manufacturing to finance, supply chain, human resources, information technology and beyond.
By combining deep expertise with an entrepreneurial spirit, we help customers succeed in markets that demand performance, reliability, and sustainability.
As we look to the future, Parker is advancing initiatives in energy efficiency and sustainability while developing the next generation of talent and leaders to engineer a better tomorrow.
Equal Employment Opportunity
Parker is an equal opportunity employer and does not discriminate on grounds of age, race, religion, ethnic origin, sex, sexual orientation or disability in relation to recruitment and employment.
