CBRE Global Workplace Solutions is a leading global providerof integrated facilities and corporate real estate management. We arerecruiting for a Global Food Services Lead, to join our team in Paris on apermanent basis. This is a great opportunity for an experienced andenthusiastic candidate to join a global account team.
As the Food Services Lead/SME, you will be responsible forleading and continuously improving food service operations across our globalclient’s portfolio. This is a crucial role, fully embedded within the WorkplaceExperience programme, and dedicated to ensuring food services are a drivingforce for positive employee experience, fostering connection, collaboration,and productivity.
This role requires a passion for hospitality and customerservice, working to enhance the overall workplace environment and achievingcontract objectives. You will be a key influencer in ensuring delivery of ourclient’s food service strategy through supplier relationship management aroundthe globe.
What you’ll do:
Supplier & Operations Management
Act as the single point of contact for all foodservice matters for the CBRE contract, supporting sourcing teams globally asneeded.
Ensure supplier performance meets contractrequirements, service level agreements (SLAs), and key performance indicators(KPIs).
Monitor and evaluate the daily operations offood service suppliers (cafeterias, dining, vending, office coffee, and specialprojects), ensuring alignment with local legislation and client standards.
Oversee and ensure the provision of high-qualityfood service for all events, meeting specified standards and requirements
Use data analytics to monitor supplierperformance, identify trends and make data-driven recommendations forimprovement.
Maintain serv-safe certification and ensurecompliance with food safety standards.
Client Relationships & Stakeholder Management
Serve as the primary liaison between CBRE, ourclient, and food service suppliers, embodying a customer-centric approach.
Proactively manage client satisfaction,regularly assessing and adapting services to meet evolving needs, with a focuson delivering exceptional hospitality.
Analyse customer feedback, usage data and otherrelevant metrics to understand client needs and preferences and inform serviceimprovements.
Demonstrate strong client management skills,building and maintaining effective relationships with stakeholders at alllevels.
Risk & Issue Management
Identify potential risks in food servicedelivery and implement controls to mitigate them.
Act as the escalation point for any foodservice-related issues, ensuring swift resolution or escalation to seniorleadership as appropriate.
Monitor and report on supplier risk andperformance, ensuring contract adherence and alignment with our client’sobjectives.
Use data analytics to identify potential riskareas, monitor performance trends, and proactively address issues.
Programme Integration & Cross-FunctionalCollaboration
Integrate food service initiatives within thebroader Workplace Experience programme, supporting cross-functional objectives.
Facilitate communication and collaborationbetween facility managers, soft service managers, and business stakeholders.
Lead or participate in special projects toenhance food service offerings and support the workplace strategy.
Continuous Improvement & Industry Engagement
Stay informed of industry trends, innovations,and best practices through training and participation in relevant associations.
Influence supplier technology and servicedirection to support our client’s strategic goals.
Develop and execute strategies to improve foodservice quality, efficiency, and employee experience.
Apply data analytics to evaluate theeffectiveness of improvement initiatives, identify opportunities foroptimisation, and measure the impact on key performance indicators.
What you’ll need:
Fluent in French and English.
Proven client management andrelationship-building skills.
Demonstrated experience in hospitality andcatering operations
Experience in food service operations, suppliermanagement, and programme integration.
A passion for customer service and hospitality,with a strong understanding of how food services can positively impact employeeexperience and workplace culture.
A proven ability to lead and influence, withstrong communication and interpersonal skills
Experience in using data analytics to improveperformance and inform decisions.
Ability to identify data/analytics needs andcollaborate on reporting enhancements.
A strong blend of operational expertise, with aproven ability to manage day-to-day activities and ensure efficient servicedelivery, and strategic thinking, able to identify opportunities forimprovement and develop long-term plans.
About CBRE Global Workplace Solutions:
As one of CBRE’s core global businesses, Global WorkplaceSolutions (GWS) provides end-to-end services to occupier clients across theentire lifecycle of a building. Our teams help companies improve theiroperations and reduce costs, through expert facilities management, projectmanagement, real estate and energy and sustainability services. Our dedicatedteams work across all industries, and support clients ranging from globalFortune 500 companies to single, iconic buildings.
CBRE Group, Inc. is the world’s largest commercial realestate services and investment firm, with 2019 revenues of $23.9 billion andmore than 100,000 employees (excluding affiliate offices). CBRE has beenincluded on the Fortune 500 since 2008, ranking #128 in 2020. It also has beenvoted the industry’s top brand by the Lipsey Company for 19 consecutive years,and has been named one of Fortune’s “Most Admired Companies” for eight years ina row, including being ranked number one in the real estate sector in 2020, forthe second consecutive year. Its shares trade on the New York Stock Exchangeunder the symbol “CBRE.”
Why CBRE
When you join CBRE, you become part of the global leader incommercial real estate services and investment that helps businesses and peoplethrive. We are dynamic problem solvers and forward-thinking professionals whocreate significant impact. Our collaborative culture is built on our sharedvalues — respect, integrity, service and excellence — and we value the diverseperspectives, backgrounds and skillsets of our people. At CBRE, you have theopportunity to chart your own course and realize your potential. We welcome allapplicants.
Applicant AI Use Disclosure
We value human interaction to understand each candidate'sunique experience, skills and aspirations. We do not use artificialintelligence (AI) tools to make hiring decisions, and we ask that candidatesdisclose any use of AI in the application and interview process.
Application Process:
Your application will be reviewed by our Talent ResourcingTeam and you will be contacted if you have been successful in being shortlisted for the role.
No agencies please.
Please note: the job title shown above may be different tolocal job titles used in our business and issued on any contract of employment.
#GWSEMEA
