Export Sales Administration Manager
The success of a company depends on the passionate people we partner with.
Together, let's share our talents.
As a global leader in animal health, Ceva Animal Health believes our success is linked to our passionate people researching, developing , producing and supplying innovative health solutions for all animals, which contributes to the future of our diverse planet.
We are committed to ensuring the highest possible level of care and well-being for farm animals (poultry, pigs, ruminants), companion animals (dogs and cats) and wildlife.
Indeed, Our “Together, Beyond Animal Health” vision emphasizes that the health and wellbeing of people, animals and our planet are totally interlinked. More than ever, Ceva is committed to a "One Health" approach.
As part of our “Diversity, Equity and Inclusion” policy, Ceva Animal Heath is committed to the employment of people with disabilities and will make reasonable accommodations throughout the interview process to ensure an inclusive and accessible experience for all applicants. To request an accommodation, please contact a member of the Ceva Talent Acquisition team.
Your missions :
Main mission
You will take responsibility for the Export Customer Service (ADV Export) team and ensure the smooth execution of international operations: order management, transport coordination, documentation, regulatory compliance, internal collaboration, and export customer relations. You play a strategic, operational, and cross‑functional role with a direct impact on site performance and service quality.
Your Responsibilities :
ADV Export Leadership & Strategy
- Deploy the ADV/Export strategy and unite the team around ambitious objectives.
- Structure priorities, secure operational flows, and ensure reliable and compliant execution.
Activity Monitoring & Performance
- Track ADV Export KPIs, analyze trends, and share key insights with regions, supply chain, quality, and international teams.
- Allocate customer portfolios to optimize workload and responsiveness.
Export Order Management
- Oversee the full order‑to‑delivery cycle for international customers.
- Prioritize workloads, support issue resolution, and ensure deadlines are met.
- Validate credit notes and ensure compliance with ADV processes.
International Transport & Documentation
- Optimize shipments (sea, air, road) while respecting negotiated conditions.
- Ensure full documentation compliance: incoterms, customs, certificates, regulatory documents, country‑specific requirements.
- Challenge proposed solutions to balance customer satisfaction, cost efficiency, and logistical performance.
Internal Coordination & Global Customer Relations
- Work closely with quality, supply chain, finance, regulatory affairs, regional teams, and subsidiaries.
- Provide visibility to international customers and logistics partners.
- Promote proactive, transparent, and solution‑oriented communication.
Quality, Compliance & Continuous Improvement
- Ensure compliance with all requirements: quality, GMP, regulatory, customs, finance.
- Identify improvement opportunities and lead related initiatives.
Project Management
- Contribute to or lead cross‑functional projects related to ADV Export, digitalization, or process optimization.
Your profile :
Profile Required :
- Minimum 5 years of experience managing ADV, Export, Supply Chain, or Customer Service teams in an international environment.
- Strong leadership, ability to unite teams and make decisions in a demanding context.
- Comfortable working with multiple stakeholders and in multicultural environments.
- Fluent English is essential.
Key Skills :
- Mastery of export flows, incoterms, international transport, and documentation.
- Knowledge of international trade to challenge proposed solutions and suggest improvements.
- Strong understanding of export customer needs and ability to make relevant recommendations.
- Solid grounding in warehousing, logistics, quality, regulatory requirements, GMP, and finance.
- Strong analytical skills, service‑oriented mindset, and results‑driven approach.
