Depuis plus de 90 ans, Bergerat Monnoyeur accompagne la performance de ses clients en tant que distributeur exclusif français de la marque Caterpillar.
Notre ambition : allier innovation, excellence opérationnelle et esprit d’équipe pour bâtir ensemble les projets de demain.
Rejoindre Bergerat Monnoyeur , c’est intégrer un groupe international solide où chaque talent peut laisser sa marque.
JOB PURPOSE
Based on the activities assigned by his/her hierarchical superiors, the After-Sales Inspector is responsible for after-sales business development (business volume, margins, customer satisfaction, market share, etc.) and sales in his/her sector.
He/she leads, monitors and develops the customer portfolio in his/her sector, based on thesales policy defined by management.
Job Description
SIGNIFICANT ACTIVITIES Business development - Ensure after-sales sales development in your sector (customer visits, promotion of offers, advice on preventive fleet maintenance, etc.) - Monitor the customer base to identify opportunities - Identify after-sales customer needs and propose an appropriate solution - Advise customers on the maintenance of their fleet of machines and equipment - Enter opportunities and actions (opportunity follow-up, contract renewals, sales proposals, visit reports, etc.) into business tools - Propose and negotiate after-sales commercial offers, in collaboration with internal stakeholders (quotations, costings, bids, etc.) - Monitor the competition to identify new opportunities (markets, customers, technologies, etc.), and pass on information to internal stakeholders - Carry out equipment commissioning - Ensure commercial follow-up of contracted equipment - Carry out equipment inspection visits and submit findings to customers - Participate in non-standard warranty agreements, in collaboration with the manufacturer(s) and customer(s) - Deploy the digital offering and support customers - Carry out expert appraisals of equipment for sales departments - Ensure compliance with customer commitments (delivery, invoicing, etc.) - Monitor outstanding invoices and support invoicing with internal stakeholders - Address customer complaints to internal stakeholders (parts lead times, pricing, delivery, compliance, etc.) - Contribute to the resolution of customer disputes and the collection of accounts receivable, in collaboration with internal stakeholders - Contribute to and participate in improving customer satisfaction, and handle customer feedback - Update customer data in business tools (contacts, e-mail addresses, customer base, etc.) and competitor data RESPONSIBILITIES AND SCOPE FOR ACTION - Ensure after-sales sales development in your sector - Ensure the follow-up and achievement of sales objectives in the sector - Ensure the profitability of the sector in collaboration with internal stakeholders - Ensure the quality of data entered into business tools - Contribute to the management of commercial disputes and collections in the sector - Know and apply internal and external compliance rules and procedures PROFESSIONAL KNOWLEDGE DIPLOMA(S) AND/OR EXPERIENCE(S) 2 years' higher education in a technical or commercial field and/or significant experience preferred Specific knowledge(s) Technical skill(s) - General technical knowledge (mechanical, electrical, etc.) - General commercial knowledge (customer relations, negotiation, sales) - General knowledge of IT tools and information systems - Advanced elementary English (A2) Behavioral skill(s) - People skills - Organizational skills - Analytical skills - Ability to synthesize - Reactivity - Active listening
