- IT Support Specialist / Desktop Support Engineer
- Locations: France | Rueil Malmaison, Paris, Gif sur Yvette, Limonest, Évian les Bains
- Job Type: Full Time, Onsite Technical Support
- Contract: Full Time Employment Contract | Minimum 12 months, extendable subject to performance
- Experience: 3 to 4 years of relevant IT Support / Desktop Support / IT Service Desk experience
- Start Date: From the first week of September
- Language Requirements: French B2 minimum, C1 preferred | English B1 or B2 minimum
- Work Authorization: Candidates must have the legal right to work in France for a full time position.
Important:
This is a full time employment contract (CDI equivalent) and not a freelance or B2B contract. You will receive employee benefits, fringe benefits, paid holidays, sick leave, and other applicable benefits and protections under French labour law. Please note that this is a fully onsite IT support role, and a remote option is not available.
Available Positions
- Rueil Malmaison: 4 Positions
- Paris: 3 Positions
- Gif sur Yvette: 1 Position
- Limonest: 2 Positions
- Évian les Bains: 2 Positions
Job Summary
We are looking for experienced IT Support Specialists / Desktop Support Engineers to provide onsite Level 1 and Level 2 (L1/L2) technical support to end users within an enterprise environment across France. In this End User Computing (EUC) role, the successful candidates will be responsible for troubleshooting hardware and software issues, maintaining Windows endpoints, resolving incidents and service requests, and delivering a high-quality end-user technology experience. The ideal candidate will have 3 to 4 years of hands-on experience as a Desktop Engineer, IT Support Technician, or Service Desk Analyst in enterprise environments. Strong troubleshooting, Active Directory management, customer service, and technical problem-solving skills are essential.
Key Responsibilities
- Provide onsite Level 1 and Level 2 (L1/L2) IT support and field technical assistance to end users.
- Install, configure, maintain, deploy, and troubleshoot laptops, desktops, monitors, printers, mobile devices, and IT peripherals.
- Perform workstation deployments, operating system upgrades, and maintenance across Windows 10 and Windows 11 enterprise environments.
- Troubleshoot hardware failures, software glitches, business application errors, connectivity issues, and peripheral equipment.
- Provide comprehensive user support for Microsoft 365 applications, including Outlook, Teams, Word, Excel, PowerPoint, and OneDrive.
- Manage basic user administration, account provisioning, group permissions, and password resets via Active Directory and Microsoft Entra ID (Azure AD).
- Track, process, prioritize, and resolve incident tickets and service requests using ServiceNow or similar ITSM tools in compliance with strict SLA requirements.
- Execute hardware replacements, PC imaging, device setup, OS deployment, and system updates.
- Facilitate user onboarding/offboarding IT processes, workstation provisioning, hardware refresh, and IT asset management tracking.
- Perform foundational network troubleshooting involving LAN, Wi-Fi, VPN client setups, TCP/IP, DNS, and DHCP.
- Escalate complex technical incidents to Service Desk Tier 3, Infrastructure, Network, and System Administration teams when required.
- Deliver remote support using remote administration tools and coordinate with internal technical engineering teams.
- Author and update technical documentation, standard operating procedures, and Knowledge Base (KB) articles.
- Adhere to ITIL-aligned Incident Management, Request Fulfillment, Problem Management, and Service Level Agreement (SLA) processes.
- Ensure desktop equipment, laptops, and endpoints comply with corporate IT security standards and configuration guidelines.
Technical Skills
- Operating Systems: Windows 10, Windows 11, Operating System Deployment (OSD)
- Microsoft Ecosystem: Microsoft 365, Office 365, Microsoft Teams, Outlook, OneDrive, Active Directory (AD), Microsoft Entra ID, Azure AD
- Endpoint Management: Microsoft Intune, System Center Configuration Manager (SCCM / MECM), Microsoft Endpoint Manager, Autopilot, Endpoint Security, Workstation Deployment, PC Imaging
- Hardware & Field Support: Laptop Support, Desktop Support, Printer Troubleshooting, Peripheral Setup, Mobile Device Management (MDM), Hardware Break/Fix
- Networking & Connectivity: LAN, WAN, Wi-Fi, VPN Troubleshooting, TCP/IP, DNS, DHCP, Network Diagnostics
- ITSM & Ticketing Systems: ServiceNow, BMC Remedy, Jira Service Desk, Incident Ticketing, SLA Management
- IT Service Management: Incident Management, Service Request Fulfillment, Problem Management, Change Management, ITIL Framework, CMDB
- Support Environment: End User Computing (EUC), Onsite IT Support, Field Support Engineer, Helpdesk Support, Service Desk Analyst, Tier 2 Desktop Engineer
Required Experience and Competencies
- 3 to 4 years of professional experience as an IT Support Specialist, Desktop Support Engineer, EUC Support Analyst, Helpdesk Technician, or Technical Support Engineer.
- Proven hands-on experience configuring, administering, and troubleshooting Windows 10 and Windows 11 enterprise systems.
- Practical expertise in diagnosing desktop hardware, laptop repair, application errors, peripheral devices, and system configuration issues.
- Demonstrated experience supporting Microsoft 365 productivity suites and cloud services.
- Solid working knowledge of Active Directory, account administration, and Microsoft Entra ID / Azure AD permissions.
- Hands-on exposure to endpoint management systems like Microsoft Intune, SCCM (MECM), or Microsoft Autopilot.
- Experience utilizing enterprise ITSM tools (such as ServiceNow or Remedy) within SLA-driven service environments.
- Fundamental understanding of enterprise networking fundamentals, Wi-Fi configuration, and VPN connectivity troubleshooting.
- Demonstrated experience working within ITIL-aligned service management and operational escalation workflows.
- Strong incident resolution skills, customer-focused service delivery, and professional written/verbal communication skills.
If this opportunity aligns with what you’re looking for as your next challenge, feel free to apply or share your updated CV with me at [email protected]
Job Types: Full-time, Permanent
Pay: 30,000.00€ - 42,000.00€ per year
Language:
Location:
Willingness to travel:
Work Location: In person
