Transmettre une expertise technique à destination des parties prenantes internes (équipes opérationnelles, etc.) ou ponctuellement externes (clients, etc.), en collaboration avec les équipes formation technique
Confirmer ou infirmer la qualification des ordre s de réparation (facturable, garantie, contrat, etc.)
Renseigner les différents documents et outils métiers, relatif aux opérations (rapport s d’int ervention, heure travaillées, carnets de bord, etc.)
JOB PURPOSE
On the basis of the activities assigned by his/her superiors, the senior technician carries out itinerant interventions and carries out work (repairs, maintenance, etc.) and commissioning on equipment and installations.
He/she provides technical support to operational teams.
Job Description
SIGNIFICANT ACTIVITIES Technical expertise - Support and intervene with operational teams in the event of technical difficulties - Provide technical justification for warranty claims and pass on information to internal stakeholders (warranty department, etc.) - Participate in or contribute to the drafting of operating procedures, in collaboration with the product teams - Transmit technical expertise to internal stakeholders (operational teams, etc.) or external stakeholders (customers, etc.), in collaboration with technical training teams - Functional management of various service providers on worksites Intervention - Carry out routine or complex diagnostics in collaboration with assistance or his hierarchy - Draw up lists of parts required for the work to be carried out, in order to draw up an estimate if necessary required - Perform a risk analysis prior to intervention - Prepare work (parts, consumables, tools, etc.) - Recommend refurbishment solutions to customers (replacement, repair, etc.) and pass on information to internal stakeholders in order to draw up a quotation if necessary - Carry out routine and complex preventive and corrective maintenance work on equipment (overhauls, repairs, etc.) based on maintenance plans and operating procedures - Ensure that equipment is in good working order after intervention - Carry out functional and performance tests on equipment before and after intervention - Understand and use technical documentation (manuals, etc.) - Carry out all equipment commissioning - Parameterize and calibrate equipment (on-board electronics, etc.) on the basis of customer application - Confirm or deny the qualification of repair orders (billable, warranty, contract, etc.) - Indicate opportunities for additional interventions in the business tool - Complete the various business documents and tools relating to operations (reports, etc.). hours worked, logbooks, etc.) - Ensure that equipment is in good working order after intervention - Report daily on activities to line management (alerts, tasks carried out, etc.) - Occasionally provide back-up on another perimeter (geographical, sector, activity, etc.) RESPONSIBILITIES AND SCOPE FOR ACTION - Guaranteeing the quality and timeliness of itinerant operations - Ensuring the conformity of the workstation and tools provided - Providing technical support for operational teams - Know and strictly apply health and safety rules (personal protective equipment, procedures, working alone, etc.) - Know and strictly apply the rules of the customer's risk prevention plan - Know and strictly apply environmental rules (sorting, anti-contamination, etc.) - Respect standard times - Know and apply internal and external compliance procedures and rules - Perform on-call duties as required PROFESSIONAL KNOWLEDGE DIPLOMA(S) AND/OR EXPERIENCE(S) Vocational baccalaureate to Bac +2 in maintenance, mechanics or electrical engineering and/or significant experience desirable SPECIFIC KNOWLEDGE(S) Technical skill(s) - Knowledge in-depth in the field technical (mechanical, electrical electrical engineering, hydraulics, etc.) - General knowledge of health, safety and environmental regulations - Basic knowledge of IT tools and information systems - Intermediate level in English (B1) Behavioral skill(s) - Analytical skills - Relational skills - Rigor - Autonomy - Exemplarity - Curiosity - Adaptability - Responsiveness
