Head of Last Mile & Delivery Operations – France
Role Summary Role Summary
As part of JD Logistics’ European expansion, the Head of Last Mile & Delivery Operations – France will lead the design, launch, and management of JD’s last-mile delivery network in France. This role combines strategic leadership and operational excellence, ensuring a cost-efficient, compliant, and customer-centric delivery experience aligned with JD’s global standards.
Key Responsibilities
1. Strategic Leadership & Network Development
- Design and implement a nationwide last-mile strategy, covering urban, suburban, and rural areas.
- Build partnerships with third-party providers or develop in-house operations for B2C parcel delivery.
- Oversee systems integration, routing optimization, and the use of technology tools to enhance efficiency.
2. Operational Management
- Lead end-to-end delivery station operations: inbound, sortation, outbound, and last-mile dispatch.
- Ensure consistent achievement of performance targets for quality, productivity, and on-time delivery.
- Manage resource planning (labour, equipment, space) to adapt to volume fluctuations.
3. People Leadership & Talent Development
- Build, lead, and develop a high-performance leadership team.
- Partner with HR to recruit, train, and retain top talent.
- Foster a culture of safety, accountability, inclusion, and operational excellence.
4. Safety, Compliance & Quality
- Ensure strict compliance with French labour laws, safety standards, and transport regulations.
- Conduct regular safety audits and risk assessments; implement corrective actions as required.
- Maintain high-quality standards and address root causes of delays or operational issues.
5. Continuous Improvement & Cost Management
- Analyse operational data to identify opportunities for efficiency and cost optimization.
- Lead Lean, Six Sigma, or Kaizen initiatives to drive continuous improvement.
- Manage operational budgets, balancing cost efficiency and service quality.
6. Stakeholder & Partner Management
• Collaborate with regional operations, transportation, and planning teams. • Represent French operations in cross-functional projects and business reviews. • Build strong relationships with external partners, authorities, and community stakeholders.
Qualifications & Experience
- Bachelor’s degree in Logistics, Supply Chain, Business Administration, or a related field (Master’s preferred).
- 7+ years of experience in high-volume logistics, last-mile, or transportation operations, including at least 3 years in a senior management role.
- Proven experience in managing large teams (200+ employees) and scaling delivery networks.
- Deep understanding of French labour law, safety regulations, and transport compliance frameworks.
- Fluency in French and English; Mandarin is a plus.
Key Competencies
- Strategic thinking and execution.
- Strong people leadership and talent development.
- Operational excellence and financial acumen.
- Safety and compliance focus.
- Resilience and ability to lead through change.
JD.com (NASDAQ: JD and HKEX: 9618), also known as JINGDONG, is a leading supply chain-based technology and service provider. The company’s cutting-edge retail infrastructure seeks to enable consumers to buy whatever they want, whenever and wherever they want it. The company has opened its technology and infrastructure to partners, brands and other sectors, as part of its "Retail as a Service" offering to help drive productivity and innovation across a range of industries. JD.com’s business has expanded across retail, technology, logistics, health, industrials, property development and international business. JD.com is ranked 44th on the Fortune Global 500 list and is China’s largest retailer by revenue, serving over 600 million annual active customers. The company has been listed on NASDAQ since 2014, and on the Hong Kong Stock Exchange since 2020. Committed to the principles of customer first, innovation, dedication, ownership, gratitude, and integrity, the company's mission is to make lives better through technology, striving to be the most trusted company in the world.
We are dedicated to building a digitally intelligent, cross-border supply chain and global retail infrastructure. Leveraging our global supply chain capabilities, JD.com continues to expand in markets where our competitive strengths shine. Currently, JD.com's operations span China, the U.K., the Netherlands, France, Germany, Spain, Brazil, Hungary, Japan, South Korea, Australia, Thailand, Vietnam, Malaysia, Indonesia, Saudi Arabia, the UAE, the U.S., and many others, serving customers worldwide.
Key International Business Segments: Joybuy (online retail business in Europe), International Logistics, Cross-border Import Business, JD Industrials International, JD Property International
JINGDONG Logistics (HKEX: 2618), also known as JD Logistics, is a leading technology-driven supply chain solutions and logistics services provider. JINGDONG Logistics has established six integrated logistics networks: warehouse managment, line-haul freight transportation, last-mile delivery network, bulky items logistics, cold chain logistics, and cross-border logistics networks. As of June 30, 2025, JINGDONG Logistics manages over 3,600 warehouses (third-party-operated cloud warehouses included), with a total area exceeding 34 million square meters. JINGDONG Logistics has strategically built a Global Smart Supply Chain Network, featuring highly automated warehousing systems and reliable international transportation solutions. The company currently operates over 130 bonded, direct mail and overseas warehouses, with a total GFA exceeding 1.3 million square meters, spanning 23 countries and regions worldwide. “JoyLogistics” and “JoyExpress” are JINGDONG Logistics’ international business brands.
