Depuis plus de 90 ans, Bergerat Monnoyeur accompagne la performance de ses clients en tant que distributeur exclusif français de la marque Caterpillar.
Notre ambition : allier innovation, excellence opérationnelle et esprit d’équipe pour bâtir ensemble les projets de demain.
Rejoindre Bergerat Monnoyeur , c’est intégrer un groupe international solide où chaque talent peut laisser sa marque.
JOB PURPOSE
On the basis of activities assigned by his/her hierarchy, the technical sales representative sells spare parts to customers within the framework of a customer relations center.
He/she provides technical support to internal stakeholders (sales and operational teams,etc.).
Job Description
SIGNIFICANT ACTIVITIES - Handle customer requests via all types of channels (e-mail, telephone, website, etc.) - Identify and analyze requests and needs - Identify and research part numbers based on internal and external requests (customers, sales teams, etc.) - Respond with an appropriate solution (deadlines, price, etc.) - Draw up estimates based on customer requests - Promote the commercial offer and generate additional sales (promotions, products, etc.) - Update customer data in business tools (contacts, e-mail addresses, etc.) - Enter opportunities and actions (sales proposals, etc.) into business tools - Ensure commercial follow-up on opportunities (follow-up on quotations, qualification of business losses, etc.) - Support operational teams in the use of IT tools for part identification RESPONSIBILITIES AND SCOPE FOR ACTION - Ensure the follow-up and achievement of sales objectives - Ensure good customer relations and satisfaction - Ensure the quality of data entered into business tools - Know and apply internal and external compliance procedures and rules PROFESSIONAL KNOWLEDGE DIPLOMA(S) AND/OR EXPERIENCE(S) Professional baccalaureate to baccalaureate +3 in a technical field and/or significant experience preferred SPECIFIC KNOWLEDGE(S) Technical skill(s) - Knowledge professional in the field technical (mechanical, electrical electrical engineering, hydraulics, etc.) - Professional product knowledge (ranges, features, etc.) - Basic commercial knowledge (sales, negotiation, customer relations, etc.) - Professional knowledge of IT tools and information systems - Advanced elementary English (A2) Behavioral skill(s) - Good interpersonal skills - Active listening - Thoroughness - Analytical skills - Reactivity - Team spirit
