At Ezus, we're building the Operating System for tailor-made travel producers, used by travel agencies in more than 80 countries worldwide
As we continue to grow, we're strengthening our Operations team to better handle day-to-day operations and support customer onboarding.
As an Operations & Technical Account Manager Intern, you will join the Operations team to help manage daily operations and support customer onboarding.
Your role will be to work closely with the team on operational execution, contributing to:
Customer ticket management
Data management and quality control
Workflow automation initiatives
The goal is to help streamline daily operations and free up time for the team to focus on process improvement, documentation, and strategic projects.
This is a highly hands-on role with strong exposure to real-world challenges at the intersection of customer success, data, and product.
- ️➡️ 1. Operational Support
Assist with customer ticket handling
Help maintain high responsiveness and service quality
Contribute to the smooth execution of day-to-day operations
2. Data Management & Quality
Review and validate customer data
Perform data cleaning and manage imports when necessary
Ensure the quality, consistency, and reliability of customer data
3. Automation & Templates
Automate customer-facing documents (Google Slides, web pages, etc.)
Design and create new templates for the template gallery
Improve and optimize existing workflows
️ 4. Customer Communication
Communicate with customers to collect or clarify technical information
Provide the information required for onboarding
Support customers on straightforward operational topics
5. Support & Continuous Improvement
Contribute to internal documentation
Share field feedback and customer needs with the Product team
Help improve Operations processes and best practices
