At Decathlon, our passion for retail and customer relations is as strong as our passion for sports. Here, we don't just accept a purchase: we create experiences, we welcome customers with a smile, and we build loyalty with sincerity.
If you enjoy human contact, find meaning in every interaction, and want to have a direct impact on customer satisfaction, then this job is for you.
Decathlon is committed to inclusion and non-discrimination, and works daily to support disabilities, seniors, social diversity, and gender equality. At Decathlon, we recruit, above all, individuals.
Your mission: to make every moment with our customers a seamless, enjoyable, and memorable experience—from the first "hello" to the last transaction. Your day-to-day duties will include:
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Welcoming each customer like a distinguished guest: in-store or remotely, you'll offer clear, practical, and personalized solutions (returns, rentals, second-life purchases, financing, etc.).
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Providing a simple, fast, and tailored payment experience for each situation (traditional checkout, mobile, self-checkout, etc.).
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Managing online orders (click & collect, ship from store, etc.) with efficiency, traceability, and a user-friendly experience upon pickup.
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Contributing to the store's omnichannel performance by streamlining customer journeys and processing feedback to enhance the overall experience.
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Selling with heart, directing customers to the right product or service, even if it's online or in stock elsewhere—because a well-advised customer is a happy customer. At Decathlon, you're never "just at the checkout": you're a true creator of connections and emotions, a key part of our collective success.
Profile
What we're looking for in you:
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You deeply enjoy human contact and enjoy helping, guiding, and reassuring.
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You're a salesperson at heart: selling intelligently, offering an extra service, personalizing interactions... that's your thing!
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You're dynamic, rigorous, and responsive—you like things to be dynamic, but always with care.
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You're comfortable with digital tools and know how to manage multiple channels (physical, online, etc.).
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You love working in a team, learning, growing, and contributing to a shared adventure.
What you'll gain by joining us:
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At Decathlon, your smile counts, your sense of service makes the difference, and your progression is encouraged. Join a company where business is lived with passion and where every talent has its place.
