TRIO Lighting Group ist one of the leading specialists in decorative residential lighting. Innovative product ideas, a high degree of flexibility and a consistently customer-focused approach to thinking and acting are the pillars of our success.
For our office in france we are looking for a full-time
Customer Service Assistant (m/f/d)
We have created an exciting role that combines Customer Service, Sales Support and Key Account Management in an international environment. As our Key Account Management Assistant (m/f/d), you will work closely with our Key Account Managers, Sales Managers and international customers, playing a key role in delivering outstanding customer service and ensuring the smooth execution of commercial projects. This highly collaborative position offers a unique 360° view of our business, the opportunity to build strong customer relationships and the chance to make a real impact on our customers' success.
What you can look forward to:
- Flexible working: One home office day per week
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Growing environment: Join a company in an exciting growth phase in Lille and help shape it´s future
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Meaningful impact: Your ideas and contributions will help drive the development of the business
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Open culture: Flat hierarchies, short decision-making paths and transparent communication
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International collaboration: Work closely with colleagues across different countries and departments
What waits for you:
- Customer support and handling of inquiries, orders, and complaints
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Preparation of quotations and support of sales activities
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Monitoring delivery schedules and ensuring timely order fulfillment
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Invoicing, dunning procedures, and accounts receivable management
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Maintenance of customer master data as well as preparation of reports and analyses
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Close collaboration with Sales, Logistics, and other cross-functional departments
Your Profile:
- Successfully completed commercial training or a comparable qualification
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Initial professional experience in Customer Service, Sales Support, or Order Management
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Proficient in Microsoft Office applications, particularly Excel, as well as ERP systems
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Strong customer focus and excellent communication skills
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Structured, independent, and solution-oriented working style
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Native French speaker with fluent English skills, both written and spoken
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Team player with a high level of service orientation and attention to detail
We are currently looking for employees (m/f/d) in the following fields: Customer Support Assistant (m/f/d), Customer Care Assistant (m/f/d), Customer Service Coordinator (m/f/d), Client Services Assistant (m/f/d), Sales Support Assistant (m/f/d), Customer Experience Assistant (m/f/d)
At TRIO, we stand for passion, innovation and teamwork. We believe that excellent working conditions are just as much a part of our corporate culture as maintaining high standards for our employees. A collaborative and respectful working environment is essential to a positive workplace atmosphere and forms the foundation of our business success.
That is why TRIO values both young talent and the expertise of experienced professionals.
