We are seeking a Workplace Services Manager to lead ICC’s workplace services function at ICC Global Headquarters in Paris. Reporting to the Operations and Strategy Lead, you will lead a team responsible for front-of-house services, workplace operations, facilities and meeting spaces, ensuring a safe, efficient and professional environment for employees, visitors and partners. Combining operational leadership with a continuous improvement mindset, you will play a key role in shaping the future workplace experience at ICC.
Your responsibilities will include:
Workplace services and experience
- Lead ICC's workplace services function, ensuring a professional, efficient and stakeholder focused experience for employees, visitors and delegates.
- Assume overall responsibility for meeting, conference and event operations, coordinating facilities, hospitality, technology and service delivery.
- Manage and develop the Workplace Services team, driving service excellence, operational efficiency and continuous improvement.
Oversee the utilisation, maintenance and evolution of meeting rooms and conference facilities to meet organisational needs.
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Facilities, building operations and procurement
- Oversee the operation, maintenance and safety of ICC premises, supporting projects to enhance the workplace/office environment, building infrastructure, and employee experience.
- Lead supplier, procurement and contract management activities, ensuring service quality, value for money and business continuity.
Ensure effective management of hospitality services, workplace security, visitor access, badge administration and operational compliance.
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Workplace strategy and continuous improvement
- Lead workplace improvement and transformation initiatives, including office reconfigurations, service enhancements and future workplace projects.
- Establish and monitor workplace service standards, policies and performance measures to drive a consistent and high-quality user experience.
- Partner with Information Services Department and other key stakeholders to enhance workplace technology, promote digitalisation and support the long-term evolution of ICC's workplace environment.
Ready to join us?
What we offer
- A dynamic, collaborative and caring work environment in an international setting.
- Opportunities to continually learn.
- The chance to make a meaningful impact.
- Partial work‑from‑home opportunities.
