Please provide your CV in English.
About Pixel Inspiration
Pixel Inspiration is an international digital signage company delivering innovative display solutions for some of the world's leading brands, including Argos, Tesco, Boots, L'Oréal and Carrefour Voyages.
As our French business continues to grow, we are looking for a Technical Support & Build Technician to join our team based in Saint-Ouen-l'Aumône.
This is a hands-on, varied role suited to someone who enjoys solving technical problems, preparing hardware and getting involved in every stage of a project, from configuring equipment in our warehouse to supporting live customer installations.
This role is best suited to someone who enjoys working independently, taking ownership of technical challenges and adapting to a wide variety of situations. Successful candidates are comfortable making informed decisions and finding practical solutions without relying on step-by-step procedures.
The Role
You will be responsible for a wide range of technical tasks, including:
- Providing remote technical support to customers via phone and email.
- Troubleshooting software, hardware and network-related issues.
- Investigating technical issues to identify their root cause and implement the most appropriate long-term solution.
- Managing support tickets and following issues through to resolution.
- Setting up, configuring and testing displays, media players and peripherals in our warehouse.
- Assisting with digital signage content deployment and basic content management.
- Working with different video formats, codecs, resolutions and playback requirements.
Full training will be provided on our products, systems and digital signage platform.
About You
We're looking for someone who is naturally curious, practical and enjoys understanding how technology works.
You should have:
- Experience working in a technical environment.
- Good knowledge of Windows, Linux and Android operating systems.
- Confidence configuring PCs and hardware.
- A good understanding of computer networking fundamentals.
- Strong troubleshooting and diagnostic skills.
- Excellent organisational skills and attention to detail.
- The ability to work independently and manage multiple priorities.
- Strong written and verbal communication skills.
The following would be advantageous:
- Knowledge of digital signage or AV technologies.
- Experience preparing or imaging PCs and devices.
- Familiarity with video formats, codecs, resolutions and media playback.
- Experience with remote device management (MDM) solutions.
Languages
- Native or fluent French (C2) is essential.
- English at B2 level or above is mandatory, as you will work daily with our UK-based technical and project teams.
What We Offer
- Permanent full-time position.
- Hybrid working.
- Meal vouchers.
- 50% public transport contribution.
- Profit sharing scheme.
- Company events.
- Opportunities to grow within an international business.
Location
Saint-Ouen-l'Aumône (95310), France
Hybrid working available.
Please provide your CV in English.
Rémunération : 28 000,00€ à 30 000,00€ par an
Avantages :
- Intéressement et participation
- Prise en charge du transport quotidien
- Travail à domicile occasionnel
Langue:
Lieu du poste : Télétravail hybride (95310 Saint-Ouen-l'Aumône)
