Entreprise
Since 1991, Purple Ski has been dedicated to providing unparalleled luxury chalet holidays in the French Alps, focusing on Méribel, Courchevel, and Val d’Isère. Our commitment to excellence ensures that each guest enjoys a seamless and memorable experience, both on and off the slopes.
As a member of our team, you'll be part of a dynamic and passionate group, delivering exceptional service in some of the most prestigious ski resorts in Europe. Whether you're serving as a Chalet Manager, Chef, Assistant, or Driver, your role is pivotal in maintaining the high standards that Purple Ski is renowned for.
We believe in fostering a supportive and collaborative environment where every team member is valued and empowered. Working with Purple Ski offers not just a job, but an opportunity to immerse yourself in the alpine lifestyle, develop professional skills, and create lasting memories.
If you're enthusiastic, dedicated, and eager to contribute to a premier hospitality experience, we invite you to explore our current openings and join us in delivering excellence to our guests.
Poste
The Role
The Chalet Manager is responsible for the daily management and smooth operation of an assigned chalet. This includes maintaining Purple Ski’s high service standards and ensuring an outstanding guest experience.
Your primary responsibilities include hosting, waitressing, and housekeeping. All cooking is handled by a dedicated professional chef.
As Chalet Manager, you lead in guest-facing matters and play a key role in coordinating the team’s efforts. You are ultimately responsible for the guest experience once they arrive in resort. You’ll supervise the Chalet Assistant (where applicable), Chalet Assistant/Driver, any support staff working in the chalet, and coordinate closely with the Chef to maintain the highest standards across every aspect of chalet life.
Key Responsibilities
Guest Service
- Create a warm, friendly, and welcoming environment for guests at all times.
- On the guests’ first evening do a welcome speech setting the tone for their week
- Be available to answer questions or resolve issues, always striving to exceed guest expectations.
- Remain knowledgeable about the resort, local facilities, Purple Ski’s website, and the Employee Manual.
- Assist guests in making restaurant reservations for lunch or evening meals.
- Support guests with any ski equipment issues when needed.
- Refer any complaints to the Resort Manager promptly.
- Ensure smooth handovers to and from colleagues covering during days off, maintaining consistency of service.
- Flexibility to work in other chalets or resorts as needed, to provide support during busy periods or to cover staff absences due to illness
Housekeeping
Ensure the chalet is consistently kept to the highest standards of cleanliness and hygiene, both daily and at season end
Daily responsibilities include:
1. Vacuuming/mopping floors and carpets in all rooms
2. Tidying guest rooms and refreshing soft furnishings
3. Making beds and cleaning bathrooms
4. Window cleaning as required
5. Evening turndown service
Weekly and changeover tasks include:
1. Full linen and towel changes
2. Deep cleaning of the chalet
3. Washing and ironing small linens (e.g. napkins, chef’s whites)
4. Inventory and management of linen, laundry, and housekeeping supplies
5. Collaboration with the team during guest arrivals/departures
1. Report any maintenance issues promptly and ensure household equipment is properly cared for
Food and Drink Service
- Assist with breakfast preparation and service as needed
- Lay out and clear away afternoon tea
- Support the chef with children’s meals, packed lunches, and evening service
- Prepare the dining area, serve, and clear meals (including canapés and petit fours)
- Manage guest drinks service including bar and fridge restocking, wine service, cocktail making
- Maintain fresh fruit bowls and weekly flower arrangements
Administration
- Arrange with the office team a pre-arrival guest phone call to anticipate all their upcoming needs
- Support the chef with stock control, order preparation, and inventory checks
- Maintain inventories of household equipment and linen
- Ensure adequate linen is available for upcoming weeks
- Handle payments for lift passes, massages, and other services when necessary
- Encourage guests to sign the visitors’ book
- Complete guest feedback forms at the end of each stay
Profil
Essential Requirements
- Previous high-end chalet, yacht or villa experience, ideally minimum 2 winter seasons
- Management experience of a small team
- Positive, reliable, and flexible attitude with excellent communication and teamwork skills
- Strong attention to detail and commitment to high standards of service
- Professional in manner and appearance at all times
What We’re Looking For
We are seeking motivated and personable individuals with a genuine passion for hospitality and guest service. The ideal candidate will be professional, approachable, and confident working in a fast-paced team environment, with the ability to remain organised, adaptable, and proactive at all times. A strong work ethic, excellent attention to detail, and a willingness to go above and beyond are essential, along with outstanding communication skills and the ability to anticipate and respond to guest needs with professionalism and care.
Joining Purple Ski means becoming part of a passionate and supportive team dedicated to delivering exceptional luxury alpine holidays. We value hardworking, enthusiastic, and adaptable individuals who take pride in creating unforgettable guest experiences while embracing the unique opportunity to live and work in the mountains.
