Purpose of the job
Our Account Executives work closely with suppliers and internal contacts to deliver services to our clients professionally, to specification and on time.
You will be responsible for delivering excellent client service, reporting and project delivery as well as developing and maintaining strong relationships with key client stakeholders and suppliers - all in line with KPIs, SLAs and client brief / expectations. You’ll play a pivotal role in client account success by providing administration support to ensure the smooth running of our activities.
This exciting opportunity is to serve a market leading global client in the confectionary / FMCG sector. You will work on a range of projects for both retail and out-of-home environments. Solutions will be varied and include temporary and permanent point of sale materials (POSM), 2D print, 3D print, vinyl / stickers, signage, and visibility collateral which might include flags, A frames, range + price boards etc.
This role operates on a blended basis between the local HH Global office, client / vendor site(s) and home as necessary.
Please submit your resume / application in English. Failure to do this will mean your details will not be reviewed.
Key responsibilities
- Support the Client Engagement team in delivering exceptional service, building and maintaining a full understanding of HH Global’s capabilities
- Produce detailed specifications for internal and external parties, ensuring essential requirements such as technical details and key dates are captured
- Brief suppliers on client requirements and then monitor projects to ensure they are delivered to specification, on time and in line with SLA - recording activity and progress using the designated company tools
- Ensure invoicing procedures are followed / on time, raising purchase orders, monitoring deliveries and creating, checking + distributing various internal and client reports
Knowledge, skills + experience
- Business Administration experience within a client services team where you are directly engaging with clients
- Numerate with a commercial bias / understanding and able to manage multiple projects simultaneously
- A keen eye for detail plus developed time management and prioritization skills
- Excellent communication skills - verbal, written + presentation
- MS 365 capability especially Outlook, Excel, PowerPoint + Word
- Fluency in French and English
Essential criteria
- Excellent communication skills – the ability to engage face to face with our client in the location(s) specified and build strong longstanding relationships
- Experience within Client Engagement role(s)
- Excellent English language skills
- A strong focus on operational excellence - a highly organized, structured and trustworthy individual that can balance working within a fast-paced environment whilst maintaining an excellent level of service delivery
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