We are seeking an Operations Officer to join our Dispute Resolution Services (DRS) team on a fixed-term (CDD), 6 month contract to reinforce the DRS Operations team during a period of elevated delivery, support and process enhancement.
Reporting to our DRS Digital Program manager, your responsibilities will include:
Operational Monitoring & Coordination
- Oversee Case Connect processes and coordinate with internal stakeholders to ensure smooth operations
- Provide flexible support across operational activities in line with evolving business needs
Ticket & Workflow Management
- Manage ticket lifecycle (triage, prioritisation, follow-up) to ensure timely resolution
- Maintain data quality and consistency; support team continuity as required
Data Analysis & Reporting
- Track and analyse ticket trends to support prioritisation and backlog management
- Develop dashboards and reporting to enhance operational visibility
Incident & Stakeholder Coordination
- Coordinate cross-functional resolution of incidents across business and technical teams
- Capture insights to strengthen processes and reduce recurrence
Continuous Improvement
- Identify process gaps and support system and workflow enhancements
- Contribute to change requests and testing (e.g. Azure DevOps)
- Support and contribute to department‑wide initiatives as requested
What we offer
- A dynamic, collaborative and caring work environment in an international setting.
- Opportunities to continually learn.
- The chance to make a meaningful impact.
- Partial work‑from‑home opportunities.
