"Whatever you do - for work or pleasure - do it with passion! Live with passion..." * Christian Dior
Christian Dior was the couturier of dreams. From the founding of his House in 1947, marked by the New Look revolution, he transformed his dreams into marvelous creations. His visionary spirit constantly magnified women worldwide, inspiring his successors today more than ever. "Fabric is the sole vehicle of our dreams (...). Fashion, in short, stems from a dream, and a dream is an escape," he wrote in his work 'Je suis couturier'. Throughout his collections, Monsieur Dior became the demiurge of his muses' happiness.
Today, rich with this exceptional heritage and a community of over 6,500 talents, our House embodies more than ever the House of Talents envisioned by Christian Dior. In over 40 countries, we showcase our expertise, our audacity, and our excellence through the passion and creativity of our employees. Join us and create your future in our generous, disruptive, and ambitious universe where we grow in excellence, courage, and optimism.
The Senior Retail Operations Manager (F/M/X) is a key contributor to Dior Couture’s Retail Excellence agenda. The role designs and drives cross-functional operational programs that strengthen store execution, compliance, and efficiency, while improving the client and team experience. The position ensures end-to-end delivery—from problem definition to deployment and sustained adoption—working with HQ functions and regional Retail teams.
Key Accountabilities
- Program & project leadership: structure, plan and deliver international Retail Operations initiatives with clear governance, milestones, risks and KPIs.
- Cross-functional coordination: act as the interface between HQ and regions; align stakeholders across Supply, Finance, Internal Control/Audit, IT/Digital, Clienteling, Dior Academy, VM and Retail.
- Operational standards & toolkits: contribute to the definition and evolution of global guidelines, operational frameworks and scalable best practices.
- Digital enablement: support the creation/evolution of operational tools that improve traceability, compliance and efficiency in stores.
- Change management & adoption: build deployment plans (pilot/roll-out), training and communication materials; monitor adoption and benefits over time.
- Executive reporting: provide clear syntheses, performance indicators and progress updates for senior stakeholders.
Impact / Business Rationale
- Supports the Maison’s priorities on Retail Excellence and compliance through scalable, field-ready solutions.
- Drives efficiency gains in stores, enabling more time for client-facing activities.
- Ensures consistency and control across a global network while integrating local constraints.
Strengthens collaboration between HQ and regions on operational execution and continuous improvement.
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