Job ID: 2026-19041
Career Area: Sales & Marketing
Compensation: Cadre
Position Type: CDI
Location: Poissy, Île-de-France
, FR
Date Posted: April 13, 2026
The Customer Journey Optimization Manager owns the performance of the customer journey on the website and connected digital tools used by both online visitors and offline sales teams. Based on issues and opportunities identified by Performance Marketing and Market teams, this role is accountable for defining and driving concrete improvements to the site journey, ensuring it effectively supports customer needs and sales outcomes. The role focuses on how well the website and all other digital touch point performs as a journey, from first visit to lead handover to sales. Key Responsibilities • Own the performance of the site-centric customer journey and related digital touchpoints (shopping tools, forms, dealer locator,…) • Act on insights provided by Performance Marketing and Market teams regarding journey issues and gaps identified by marketing performance analysis and user centric surveys • Define, prioritize, and drive optimization actions on site flows, tools, and touchpoints • Improve site level KPIs: user satisfaction, goal completion rate, funnel conversion, and lead capture • Coordinate with Regional Marketing, ICT, and UX teams to implement journey improvements • Work closely with multiple brands, markets, and marketing entities to ensure alignment and scalability of journey optimizations • Track the impact of delivered actions on site and journey performance KPIs
EOE/Disability/Veteran
At Stellantis, we assess candidates based on qualifications, merit and business needs. We welcome applications from people of all gender identities, age, ethnicity, nationality, religion, sexual orientation and disability. Diverse teams will allow us to better meet the evolving needs of our customers and care for our future.
Our benefits reflects the STELLANTIS commitment to helping you reach your personal and professional goals. In addition to an environment that promotes career development, we offer benefits for a healthy lifestyle and a rewarding future, designed to take care of you and your family, in various stages of life.
As a global company, our employee packages will vary by country, customary norms and the legal entity into which you are hired.
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